Other Campaign Experience

I make event registrations quite a bit for camps, retreats, day events, etc. After I get into the event registration and make way down to the 'Allow registrants to join my contact list', it's quite often that I have forgotten to make an email list. It's easy to just come back to it later and select this list after I create it, but it would be so much easier for me to have the option to create a new email list at that moment, inside of the event registation. There have been a handful of times I've forgotten to go back and change it and then people are upset that they can't register because the system is showing they have already registered because I used an old event as a placeholder. ... View more

What happened to the ability to create and update an archive list of campaigns that I could add to my website in the form of a link. See example: http://archive.constantcontact.com/fs043/1102175106138/archive/1102739080973.html Gerard Lupien ... View more

There should be an option when emailing registrants to filter by payment status, and provide them the option to pay with cc/paypal. Currently I have to email a generic email to everyone that says something like "thanks to those who have paid, and if you haven't already paid..." It would be better if we could filter the email to registered people to only include those who haven't paid.    Also, we have different prices based on membership, so while I can manually create new paypal links, I have to send them two links explaining that one is for members only. It would be better if a "pay now" option was available that used the registration type/price that they selected when they registered.  ... View more

The new survey system is deplorable. I've lost features that I had on the old system. I am unable to collect data properly, and the data that I can collect exports in a jumbled mess. Sorely disappointed. I cannot, in good faith, recommend Constant Contact to any of my colleagues anymore.  ... View more

What happened to the nice exported reports? Now I have to screenshoot each question for bar chart and spend hours cleaning up the csv/excel doc. Can you put the legacy reporting feature back? Why fix something that isn't broken? ... View more

On survey's, you used to be able to limit it to be taken only one time by a person or email address.  Now, it can be taken as many times as they wish and results get skewed. This is by far the dumbest thing you have ever done and without even telling us. Please fix this as soon as possible. ... View more

You have upgraded the survey feature but actually it has less functionality now. I have tried resolving my issue with a couple of your CSRs but wasn't able to move it forward. Sometimes it is better to just leave things alone! ... View more

It would be really helpful to have the option to tag a group of individuals that registered or attended an event through constant contact. The same way you can check off individuals to change their attendance status, I would like to have that option, but to add a tag. ... View more

Your email marketing tools are excellent, but the editor for the landing page is about as bad an interface as I've ever seen. Outdated, not user-friendly, absolutely frustrating and maddening to use. ... View more

Can you please add a way where we can enter contacts' birthdays and have a birthday email automatically go out to them on their birthdays? Or at least create a way where we can send out birthday messages simply without having to create a custom list for each day? ... View more

The look and feel of the new survey pages is a great improvement, however, without the option to add many of the old question types, I do not know that we will be able to continue to use Constant Contact as our surveying tool. Previously, we often utilized the "rate items on a scale" and the "rank items numerically" options when creating surveys. I also think there would have been a large benefit if there was a branching question option as well. While the new tool looks nice, it lacks a lot of necessary functionality.   Please consider making these adjustments before forcing users to switch to the new tool, as the current survey tool will not meet the same needs. Thanks! ... View more

Hi there, The date and time feature for the RSVP block can be improved, especially when an event starts and ends on the same day. For example: DATE AND TIME 11/03/18 9:00am - 11/03/18 4:00pm It would look much nicer if the RSVP block only listed the start date if the event starts and ends on the same day. Ex: 11/03/2018 9:00am-4:00pm It would also be nice to choose how the date is written, such as November 3, 2018 from 9am-4pm. Thank you! Best, Ana ... View more

Hi. It would really be helpful if there was a way to register someone who does not have an email address. I realize I could use a temporary email address for them, but this seems like a lot of work when there will be multiple individuals who will be attending our event. Thanks. ... View more

I HAD a customer who wanted to give a discount for groups who purchased a minimum of 8 tickets to her event. Each ticket after 8 would be discounted by $5. However, after giving the access code to the group, the discount price started at 1 instead of 8 meaning that someone who received the code could pass it along to a friend who only wanted to purchase 1 ticket and receive the code which would be taking money out of my client's pocket. Is there a way to make sure that the purchaser only recieves the discount once they have purchased the minimum needed that will entitle them to the discount? Event Brite has this option, so the client is using them as opposed to us. ... View more

Just received the following from you via email and we are very disappointed to read of this change.  For a small nonprofit, who serves other public health and health-related groups, this represents a significant burden and reduces the value we have enjoyed with your product for a number of years.  I guess it is time to move on.    This is unfortunate. Tim Gibbs,   +++++++++++++++++++++++++++++++++++++++++++++   Dear Valued Customer, We wanted to let you know about an upcoming change in fees collected. As of November 1, 2021, Constant Contact will begin charging and collecting an additional Event Platform Fee from users of our Event Management Tool. This fee will not impact events that are created prior to this date. This fee will be 2.5% + $0.50 of the grand total of the order. For example, if the order total is $100 dollars, the Event Platform Fee will be $3.00 (2.5% = $2.50 + $0.50 = $3.00). As a user of out Event Management Tool, you have the option to pass this Event Platform Fee on to your registrant. This would then show up on the payment page as an Event Platform Fee for the registrant. There is no action for you to take. This will begin automatically. To learn more, please refer to the linked FAQ. ... View more

The new survey tool is horrible and very limited. The legacy surveys are what should be maintained and enhanced. ... View more

We use it every year, we would like to continue to have access to it. ... View more

Please add a way to export the survey results via PDF. The chart report is much easier to share with upper management than the excel file. ... View more

I am working in Colombia. The registration reports and emails come to us with strange characters for letters with accents on vowels and the tilde on n's. I have requested that you work on this a couple of times before. Please see what you can do. Many Thanks, Carol Zahner, Bogotá, Colombia ... View more