resending same survey to repeat customers

0 Votes

Please consider an option for those of us that want to use the survey function to get customer feedback for a product that is used frequently.  Currrently, we cannot survey customers more than once unless we individually selected them thru Quicksend or change the survey slightly.  We need an option that will allow us to do this daily and simply.  We need to re-send the same customer survey to repeat customers.

7 Comments
Frankie_P
Moderator

Hi @GO_Riteway

 

Would this survey be continuously resent to collect feedback on the same product? How would you expect the reporting to appear?

Frankie_P
Moderator
Status changed to: Open Questions
 
GO_Riteway
Occasional Participant

Our product is ground transportation.  A large portion of our business is taking people/groups to/from airports.  If we send them a survey for their initial trip, CC isn't letting us send the same survey to the customer for the return trip, usually a few days later.  Hope this helps.

The current reporting is great, we can deal with responses and sort based on when they complete the survey and take appropriate action:

-follow up on any issues

-ask for a favorable review

Frankie_P
Moderator

Hi @GO_Riteway

 

Thanks for following up with these details. When resending this survey, do you expect to edit the survey or have it be the same exact survey every time?

GO_Riteway
Occasional Participant

For consistency, the same survey would be sent each time

Frankie_P
Moderator

Hi @GO_Riteway

 

The good news is at the same survey can be shared and resent multiple times. Right now, survey pages can collect multiple responses from the same address. Because of this we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see

Frankie_P
Moderator
Status changed to: Closed - No Action
 
What happens with product feedback?

Find out about the life-cycle of a product idea when it is posted on our Feedback board.

Read More

What's New

See the latest Constant Contact product release notes and updates.

Learn More