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Duplicate records

New Member

Duplicate records

Under the ‘opens’ category, we appear to have duplicate records. If you take the first page of the report there are numerous examples where the email address is repeated three or four times. We have checked our original data and cannot find more than one record in the data and therefore we are unsure as to why this is happening.
1 REPLY 1
Valued Contributor

Duplicate records

Sometimes people open an email more than once. It shows each time it is opened. However, the count of opens only counts each just one time.

Richard