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False Opt-Outs happening again

Participant

False Opt-Outs happening again

I haven't posted about this in a few months, but I just now found my mother's email address on the unsubscribe list for the 3rd time in 12 months. She is definitely NOT opting-out of our mailing list. Can anyonoe provide insight?? Her email is hosted by Verizon.net if that helps.

Thanks!
3 REPLIES 3
Solution Provider

False Opt-Outs happening again

Is she forwarding your campaigns using her email program?

If so, anyone who clicks on your opt-out selection will opt her out.
Contributing Developer

False Opt-Outs happening again

Something similar is happening with the invalid address status with some of my subscribers. How do they get off this list?
Valued Contributor

False Opt-Outs happening again

If you upload invalid addresses they are not added to any list. So you won't find them except under activity.

Richard