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Overview: Sending an Automated Email Series

Moderator

With Constant Contact, there are many types of automated emails you can send, helping to save you time in the long run and stay engaged with your contacts. In addition to setting up an Automated Email Series to welcome new contacts who join your list, you can also automatically send a series of relevant, timely follow-up emails to contacts when they open or click through a specific email. Because your contacts must sign up to your list or engage with an email in order to "trigger" the automated series, they've already shown interest in your business or a specific topic and are more likely to engage with similar content.

 

Read on to learn more about sending an automated email series.

 

If you have a question, let us know below!

 

 

Nick_S.

Hey! I'm Nick and I am the Social Media & Content Manager for the Community and Social Care team here at Constant Contact, aka @CTCTHelp on Twitter. When I'm not at work you can find me kayaking, hiking, and reading.

16 Comments
Frequent Visitor

Can I set an automatic email to send to just a segment of a group instead of an entire group?

CTCT Employee

Hello @HannahP091,


At this time there is not a way to trigger an automatic email off of a segment.
You can add the segment to a list and then trigger the automatic email using the join list trigger.
You would have to update the list whenever you update the segment.

 

We are tracking feedback on the ability to send automated emails to segments and tags.

Visitor

When I first begin an automated email campaign, let's say my trigger is set to 1 day after someone joins a list. The list I'm using already has members.

 

When I begin the campaign, will it begin immediately, or will it wait a day because the trigger is set to a day?

 

Update: I got help with this question through live support. It seems if I want existing people on the list to get it I have to run a parallel, duplicate campaign for everyone already on the list. It's not hard, though. A reasonable work-around.

Moderator

Hi @AnneL215 

 

We're happy you received support through our Chat! We would however like to share our answers here in the Community as well. At this time, our list-join trigger for automated campaigns do not send to contacts already apart of your selected list.

 

2019-06-25_17-12-49.png

 

Because of this, we suggest setting up the series with a new list and moving your contacts into this new list. You can also run a parallel, duplicate campaign for everyone already on the list as you have mentioned.

Hi Nick_S.

 

I'm currently setting up an autoseries but I need the emails to trigger x number of days before an event, rather than x number of days after the trigger.  As people will join the email list at different times, some will receive the whole series and some may only get the last few. Is there a way to schedule the emails to send in this sequence?

 

Thanks,

 

Alice