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Scheduled Maintenance: Thursday (1/30) from 5:00 AM ET - 5:30 AM ET we need to make a few updates to our site. During this time users may experience issues when attempting to login. We recommend not using your account during this time. Thank you for your patience.

Adding Multiple Users To Your Account


UpdatedMarch 2018


Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account

    Now you have multiple people able to use your account but without you having to give out your login credentials.  


Honored Contributor



Currently at this time, there is only 1 User Community profile per account. We have not begun to roll out the ability to have multiple Communty Profiles that are reflective of the multiples users within your Constant Contact account.


I apologize for any incovnenience. This is something that  we're working on having in the future. No date as of yet.


Thank you for your patience.


I'm interested in having multiple users for my company's account. My understanding is that Multi-User was introduced with "owner" and "user" labels - with all "users" treated the same. I would like to be able to allow a "user" to create emails, but not work in our contact lists or schedule the emails. Is this possible? If not, is there a projected date when that will be possible.


Thank you.

Honored Contributor



We don't have that ability just yet. We just released the feature for multiple users and are still working on the functionality/roles for each user.  I don't have a timeline as to when that will be out as we are still testing it.


Thanks for your feedback. You can definitely vote on this idea here

Regular Visitor
DC is not listed in the State/Province field when I add a new user. More importantly, DC isn't listed when I try to edit the "Account Owner" user, and State/Province is a required field, so the system won't let me save my changes (unless I select a state I'm not in), including changing my password.
Honored Contributor

Hi Danny,


I just went into your account and in the address field, you can type in DC. I also noticed under Personal Information under My Account that we have District of Columbia listed for you.


Can you provide me with screenshots of what you're seeing please?