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Adding Multiple Users To Your Account


UpdatedMarch 2018


Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account

    Now you have multiple people able to use your account but without you having to give out your login credentials.  



Hi JayC79321

Thanks for posting. I am sorry to hear of the frustration this has caused. As an account user you are able to reset your password or get a reminder of your username as long as you are aware of the email address associated with the user and can answer the security question associated with the user. 


If you don't know this information  or the security question was not set up you would need to contact the account owner to reset the information for you as the support team is unable to go into the owners account and change this information. 


Hope this helps,

New Member
Please help me setup other users
CTCT Employee

Hello Pierre,


The link below explains how to add, edit, deactivate, and reactivate multiple account users.


Please let us know if this worked for you.


Thanks & regards,

Occasional Visitor

Are we able to limit their interaction with the Contact List

CTCT Employee

Hello ChauncyS,


Great question! Unfortunately that is not an option, yet. Additional users will have full access to your contact lists.


Would you mind passing it along in our Roles and Account Details Ideas and Suggestions Board? That way our developers and product owners can see it as well and others can vote on it!


Thanks for your patience and understanding,