Showing results for 
Search instead for 
Did you mean: 
In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.

Adding Multiple Users To Your Account


UpdatedMarch 2018


Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account

    Now you have multiple people able to use your account but without you having to give out your login credentials.  


Frequent Visitor



Thanks for looking into this. I spoke on the phone with CC support, and after this was escalated to the next tier, it was found that this problem occurs when trying to add a user with a password that's the same as the username. So I hope that the error message can be changed to something more descriptive.


On a related note, it is pretty unusual to have a user management system that doesn't allow for the deletion of users!





Honored Contributor

I'm glad to hear that our Support Team was able to assist you. Do you mind sharing your feedback here? This way it will be seen by those who work within this area and can make it better for you!


Thanks again!

New Member
How do we add users please?

Hi Cherie,

Great question! Adding users to your account is a good way to keep your information seperate from any other users in the account. For directions on how to add a user check out this post by @Juan_R : Adding Account Multi-Users.


Hope this helps,


Occasional Visitor

I am wondering if there is a way to give an associate limited access to my Constant Contact info. I would like them to be able to create newsletters, but not have access to my contacts personal e-mails. I apologize if this has been addressed, but all I could find when I searched was a post from 2006. I'd like to think there may have been an update since then. Thanks!