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Adding Multiple Users To Your Account

Advisor

UpdatedMarch 2018

 

Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
    NewMyAccount_MyAccount.png
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account


    Now you have multiple people able to use your account but without you having to give out your login credentials.  

Eric_G

85 Comments
Occasional Visitor
Help.
Moderator

HI @SFACC

I am sorry to hear you weren't seeing the button, I do see two additional users on your account so I hope you were able to work this out. If you are still having trouble can you try clicking My Account and then looking on the right for the "Account Users" section?

2015-12-08_9-32-01.gif

 

If you are still not seeing this please let us know what browser you are working in when this happens!

 

Thanks,

New Member
I would like to remove one user and add another user to the account but there is no "edit" button as listed in the Constant Contact help page.
Moderator

Hi @KristiR71

 

Thanks for posting! One thing to keep in mind is that you can only update account user information if you are logged in as the Account Owner. Once you're logged in as the primary user (Account Owner) then please select My Account>Manage Users>Edit (pencil icon), like you see here:

my account.png

Then:

addusers.png

And:

addusers2.png

 

If you're trying to update Account Owner information then it can be done through the "My Profile" section on the right hand side of the "My Account" page. 

 

I hope that helps!

Under My Account, I do not see where it identifies the Account Manager or Campaign Creator. I need help since I followed instructions from the FAQ's.