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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).

Product News - Page 2

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Article2TableHeader.pngTables are the backbone of any email. Knowing how to optimize the framework of your email can help present your vision to your readers so they heed your call to action!

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Where did your contacts come from? Find out here!

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Understand how Suspended bounces can impact your deliverability rate and what you can do about it.

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May was a busy month for us. We released quite a few things and we’re excited to show you! Come on in and take a peek.

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Here at Constant Contact, we are an industry leader in email delivery. This is no accident. All of our Terms and Conditions are designed to ensure the best possible delivery rate. That being said, it’s expected that most email campaigns will have some level of bounces. Knowing the cause and reasons behind these bounces can help you as a marketer ensure you are mailing to the most current, engaged list that you can. Over the next few months, I will be writing about Constant Contact’s various bounce categories to (hopefully) clear up any questions you may have. In this post, I will be focusing on Non-Existent and Suspended Bounces.

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The Email Plus package is everything you need to drive results for your business in one affordable package. From unlimited plus campaigns to autoresponder series, this package has everything you need to get started fast!

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If you use the same email design over and over, adding a simple background pattern is a great way to change things up! It’s become a standard tool in email design adding a visual dimension to something that can otherwise appear two-dimensional and “flat”. Think of it as adding a bit of variation for the eye that enhances the content of your email. However, it should complement the design of your email campaign and not over-complicate it. Think of it as an easy way to create a professional and well-designed message! Here are some reasons why you should consider adding a background pattern…

 

Branding

Your brand is distinctive and helps you make your mark. And including a background pattern that reinforces or accentuates your brand colors is a smart approach. You can select from standard or custom colors too. Here’s an example:

 

Go from this…                                                                                         To this…

 

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More Exciting

While still allowing for good readability, using a background pattern as a design element can add even more customization to your email campaigns. You can take your email campaign from basic to sensational with a single click! Check it out:

 

Go from this…                                                                                          To this…

 

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Impress

A well-used background pattern can help make the lasting impression you need to succeed. Think of it as bringing on the wow factor! Take a look:

 

Go from this…                                                                                        To this…

 

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Don’t worry if you don’t think you have an eye for it – we make it easy! Our email templates already come with the ability to select either a solid background or a patterned background. In the editing area just click Design and select Change Pattern. Then use the scroll bar to find a pattern you like, click on it to apply it to your email campaign, and then click the X to return to the Design tab:

 

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Adding a background image can help attract more focus to the content all the while accentuating your brand colors, making your email more exciting, and impressing your readers. Remember to preview and test your email campaign to both desktop and mobile before sharing it with your contacts. You’ll want to ensure it looks its best!

 

Have any questions about the above article? Let us know! We’d also love to know your favorite or “go to” background pattern that you regularly use in your email campaigns.

 

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I am super excited to reveal an oft-requested update to our “Tag” feature. You can now exclude tags when sending your campaign! This is a great addition to the product as it opens up more flexibility when scheduling your campaigns so you can ensure the right people get the right email. Please keep in mind this feature is only available in our Third Generation Editor

So, how does this work? Let’s take a look at an example of scheduling including a tag: We have a popular example to use around the support floor when discussing tags. “Imagine you’re a pet store owner and you cater to dog owners and cat owners. For simplicity’s sake, you have a general mailing list because many of your email campaigns are about store-wide promotions and events. But occasionally, you have something that really only benefits dog owners. This is where tags come into play. When you get to the scheduling page, after selecting your general mailing list, there will be an option to narrow recipients by tag. This way if you only want to send to dog owners you can select their tag and schedule away.”

Now, as you will see in the picture below, there is a way to exclude tags as well. And it’s super easy!

Let’s say you have one mailing list and three tags: Dog Owners, Cat Owners, and Bird Owners. You have a promotion that only targets dog owners and cat owners. Now you can choose to exclude bird owners from receiving the mailing. And who likes bird owners, anyway? Just kidding!

 

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But wait, Nick. If I want to exclude bird owners why don’t I just select Dog Owners and Cat Owners and choose the option “Send only to contacts who are also tagged with?” You certainly could! So let’s look at an example where it would make more sense to exclude a particular tag:

Let’s say that you have created multiple lists for the different contacts you have met at conventions or events you have attended. You want to send out an end-of-year donation email but want to exclude the people who have already donated throughout the year. You have already gone through and tagged the contacts that made donations and are now ready to send the email. You choose to exclude the people with the “already donated” tag and off the email goes! As more people donate you can then go back and add more contacts to the “already donated” tag in case you need to send the email out again.

Tags transcend the boundaries of lists. You have multiple lists that serve specific functions or cater to specific audiences but sometimes you need to either target a group of people that overlap between the different lists or exclude a group of people where the content going out to all your lists isn’t relevant.

Anyone have successful tag stories? What do you find useful about using tags?

See how you can insert these fun little icons into your Constant Contact email's subject line!

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