Can't log in

HM6
Rookie
0 Votes
It's March 2, 2024 and I can't log in to my account. Anyone know why?
6 REPLIES 6
Caitlin_M
Administrator
0 Votes

Hi @HM6. There were no reported issues with users not being able to log into accounts. Were you seeing any type of messaging when logging in? 

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Caitlin M.
Community Manager
hm2
Rookie
0 Votes

I get this message:

We didn't recognize the username or password you entered. in constant contact

Caitlin_M
Administrator
0 Votes

Hi @hm2. Did you send a Forget Username/Password email to yourself as mentioned above? 

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Caitlin M.
Community Manager
hm2
Rookie
0 Votes

Yes, and it didn't work because it gave me the same answer when I entered my username and email, neither worked.

Caitlin_M
Administrator
0 Votes

Hi @hm2. Please contact our Support team for further assistance. We are not able to assist with account logins beyond sending forgot username and password emails. 

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Caitlin M.
Community Manager
hm2
Rookie
0 Votes
I made a new account so I can post that I couldn't log in to my account today. Anyone else have problems logging in today?
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