Email cut off on right side and no scroll bar available in multiple browsers

AprilG496
Constant Contact Partner
0 Votes
Hello! I am sending out a very simple email. When I open the Constant Contact email in Gmail, the right side of the text is cut off and there is no horizontal scroll bar. In other non constant contact emails, I can see the scroll bar in Gmail when necessary. I have tested in Safari, Chrome, and Opera all with the same result - cut off on the right side with no horizontal scroll bar. I have tried to type text rather than copy and paste, I have disabled extensions in the browsers, etc. No luck. I have even tried just sending the constant contact template with no changes -same result,. The issue seems to be isolated to Constant Contact. All other emails either display all the text within the window or show the scroll bar at the bottom. Also interesting, once someone forwards me the same constant contact email, the scroll bar appears. I am on a Macbook pro, OS Ventura 13.1. Any help would be appreciated:) Thanks!!
4 REPLIES 4
William_A
Administrator
0 Votes

Hello @AprilG496 ,

 

The only way I was able to recreate your described issue was when I was zoomed in all the way to 175% on my browser screen. However, when I zoomed in further or back out the horizontal bar did show. The reason a forwarded email is likely triggering this in your email view is because forwarded emails will have changed spacing and other formatting elements caused by the forwarding email program. This reformatted extra spacing then puts the email's width just over the triggering size for Gmail to pop up a horizontal scroll bar in your browser screen.

 

I'd advise simply zooming out on your browser screen, as this isn't really anything to do with our templates or the particular way you've designed any of your email campaigns. 

 

On PCs: CTRL - to zoom out | CTRL 0 to reset to normal 100% view

On Macs: CMD - to zoom out | CMD 0 to reset to normal 100% view

 

If you have further questions regarding how and when Gmail will display a horizontal screen in its system based on browser screen view, I'd recommend reaching out to their support.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
AprilG496
Constant Contact Partner
0 Votes

Thanks for taking a look at this. My view is set to "Actual Size". So that doesn't seem to be the problem. Zooming out to make the print super tiny works, but it's not a viable solution. I wouldn't expect recipients of my email to put that effort in. Again, it is a problem across multiple browsers and only on emails from Constant Contact.Screenshot 2023-04-05 at 5.58.54 PM.png

William_A
Administrator
0 Votes

I have no issue reading or scrolling any of your emails in my device's normal view, or at incredibly zoomed in views, besides the very specific view level of 175%. For emails sent from outside of our editor (such as internal communications and generic auto-replies), I can experience issues with having the sides partially cut off at other very specific zoom levels, without a horizontal scroll bar being prompted to show - some at 150%, some at 200%, etc. Based on this testing, it isn't something specific to our system's emails, it's just how Gmail on your side is reading the threshold for when it needs to start showing. 

 

I'd advise checking either your device's settings, your default font sizing settings on Gmail, or some other element on your side. Otherwise, I'd advise reaching out to Gmail's support.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JeffT80
Constant Contact Partner
0 Votes

Greetings. I have a similar problem, although it is not browser-related. When I send a test email, about a third of the right-hand content is cut off. It even looks that way in Preview mode with no test email entered. When displayed in Gmail, there is no horizontal scroll bar. I also don't see any "view in browser" option. Never had this problem before in CC or Gmail. Could it be a block setting that is incorrect or conflicting with something?

Also, when I choose a block, an unrelated toolbar displays, and I cannot set the cursor to edit text. When I log out then in, it works. Odd. Thanks.

CC content clipped.jpg

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Mar 28
Making it to the Inbox in 2024: What’s changed and what hasn’t
2PM - 3PM EST