Error on a post

Kdesigns
Rookie
0 Votes

When there's an error on a post and I have several accounts, how do I find out where and what the error was?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @Kdesigns ,

 

Generally speaking, you can check the social post's reporting page, and simply scroll down to where the error's messaging is, or click the banner at the top of the errored post's reporting page. A lot of these can be as simple as disconnecting and reconnecting the page that errored, since the errors are typically caused by API connection issues. Sometimes, such as with Instagram accounts, if they're changed to an incompatible page type (like a Creator account for Instagram) after they were connected to your Constant Contact, it may require updating the page's settings on the native site.

 

For parent partner accounts, it may be a bit different. Did you receive a notification or anything that specifically named the social post, or includes the child account's owner name, username, or email in it? Or anything that indicated the errored social page's specific name? It may be easier to call or email Partner support, since they'd be better equipped to troubleshoot from within your account, since general support can't do that parent partner accounts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST