Quite a few gmail accounts are receiving their emails very late

ItaV44
Brand Strategist
0 Votes
Every Sunday at 9am I send out an email to ~1000 people. Most of our board has gmail accounts and we did not receive the email till around 2pm. I don't know if it's a gmail issue (I wasn't going to scan 1000 accounts to see when they opened our email.) Can you tell me why it took so long for us to get our CC email? Thanks.
1 REPLY 1
William_A
Administrator
0 Votes

Hello @ItaV44 ,

 

It sounds like the receiving email programs or ISPs were gating the emails you were sending. 

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. Here are some general best practices for delivery. I'd also recommend setting your account up for self-authentication since you have your own domain, which can greatly affect delivery timeliness, trustworthiness, and overall success.

 

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


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William A
Community & Social Media Support
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