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Re: Video Thumbnail Issues

Campaign Expert
0 Votes

I chose a thumbnail from my library to use as the video image, but when I get the email, the image is the first image that appears in the video posted on Youtube. Why?

0 Votes

Hello @moshef ,


Is the image cached, and does clearing your browser's cache alleviate the issue? Does this issue occur in multiple email programs / apps you view the email in, or just one in particular? When you inserted the video into your email, did you use an image block, or did you use a video block?

William A
Community & Social Media Support
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