Let's Play Bingo in Week 4 of the Ready, Set, Send Challenge!

Resend to the Non-openers did not work properly

FirstNameL94543
Rookie

The Resend to the Non-openers did not work.

 

I tested my campaigns on 16th Mar 2022 at 1 pm and scheduled the resend to those who did not open on 17th at 7 am, but the test account didn't receive the 2nd one even we did not open the email at all!

 

Is there any possible reason to explain this? and is there any solution to tackle this?

 

Thanks

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @FirstNameL94543 ,

 

It looks like you encountered an issue where scheduling a resend-to-non-openers before 3 days can occur in an "invalid date" error for the resend. We've marked the issue in your account, and submitted it to the engineers for further investigation. If and when they have an update regarding it, you'll be notified.

 

In the meantime, if you're needing a resend-to-non-openers sooner than 3 days after its initial sendout, I'd advise one of the following actions:

  1. make a list from your non-openers around the time of needing to send it out, copy the email, and schedule/send the copied email to that did-not-open list.
  2. select-all the non-openers in the email report by clicking the top-most checkmark box, Actions > Quicksend the email. Please note this method has a hard cap of 5000 contacts at a time.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
FirstNameL94543
Rookie
0 Votes

Hi William,

 

Thanks for your suggestion and help! May I know what is the latest news of the investigation? Can I use the function of resending to the non-openers within 3 days now?

 

Regards

William_A
Administrator
0 Votes

If and when the engineers have an update regarding the issue, you'll be notified by them.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST