[resolved] READ MORE blocks not saving / showing old info (see top answer)

communications1334
Rookie

Since Thursday evening, I have linked newspaper articles to a copied template. The new stories from the new links show up, but when I preview and send, it is still showing the old linked stories from the copied campaign. I have tried different browsers and logged in and out. Nothing works.

Top Answer
William_A
Administrator

Hello everyone,

 

Thank you all for your patience while our devs worked to address the issue with the Read More blocks not saving. They're reporting that the issue should be resolved now, and we're not replicating the issue anymore while testing in our own accounts. 

 

If you're still encountering an issue, try deleting any of the existing Read More blocks in the draft email you're working on, save the draft, and then log out and back in. If you're still unable to insert Read More blocks and save edits made to them as expected, please create a new post or call our general support for further troubleshooting.


13 REPLIES 13
FirstNameL828800
Rookie
0 Votes

I'm having the same problem. Bummer... 

DavidT2822
Rookie
0 Votes

Me Too.  Thank you, I'm not crazy!  Help crew is off for the Easter weekend and I publish Monday mornings. Yikes.

MattO6238
Rookie
0 Votes

Same thing is happening to me. 

William_A
Administrator
0 Votes

Hello everyone,

 

Our devs are aware of the issue and are working to address it. If you've already reached out to support to track the issue, you'll receive a notification email directly from that team once they have an update on its status. Otherwise, we'll update this thread as well, once we've received an update from them.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DavidT2822
Rookie
0 Votes
I have created my newsletter and new hyperlinks are not populating as expected. I can see the link and image in the create page, but when I go to preview or test email, the previous editions images and articles populate the most current edition. Help. I have refreshed and it's like the cache memory is still in effect.
communications1334
Rookie
0 Votes

How close are we to this being resolved. It's been nearly a week and it increases my workload by an hour or two per day. 

Nicky_Marshok
Campaign Collaborator

It's really so disappointing that this was first reported by us April 7, and it's now April 12 -- and still no fix. And worse, no word of how long it might take. (Isn't Constant Contact technically in the communications business?) In our case, like the previous poster said, it adds an hour or more to the nightly job of populating our newspaper's morning email.

-Roger P (not Nicky)

SolomonJ9
Rookie
0 Votes
I followed all the steps to insert Read More button in email, however, it does not show up in preview? Can anyone offer me some assistance?
JenniferK0730
Rookie
0 Votes

Extremely frustrating issue that increases my workload substantially for a full week now.

inCruises
Rookie
0 Votes

This happened on my last newsletter last Thursday and it appears to still be "broken". I guess I will have to pull my READ MORE section until further notice. I hope they fix it soon. My readers LOVE this feature! 

 

BarbLR
Rookie
0 Votes
Has anyone else ever experienced this problem? We changed the DNS to our website and now we can longer use the "READ MORE" option. It looks fine in drafts but blank boxes in preview and test send. I have asked Constant Contact to clear their cache but I know that never happened.
Kandy
Rookie
0 Votes

Any update on when this will be fixed? Still not working over here, either!

William_A
Administrator
0 Votes

Hello everyone,

 

Thank you all for your patience while our devs worked to address the issue with the Read More blocks not saving. They're reporting that the issue should be resolved now, and we're not replicating the issue anymore while testing in our own accounts. 

 

If you're still encountering an issue, try deleting any of the existing Read More blocks in the draft email you're working on, save the draft, and then log out and back in. If you're still unable to insert Read More blocks and save edits made to them as expected, please create a new post or call our general support for further troubleshooting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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