Calculating and presenting the open rate incorrectly: Bug Fix

0 Votes

Your system is clearly calculating and presenting the open rate incorrectly. 50 of 100 is 50% not 52%. See below. 

 

Wrong percentage.PNG

1 Comment
Nathan_L
Administrator
Status changed to: Closed - No Action

Hi @VolCenter,

 

We remove bounces from the equation when figuring the open rate percentage. This gives you a percentage based on the number of successful sends, not total sends.

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