Contact engagement shows less than 200 campaigns

0 Votes

A MAJOR flaw is that you count every time a customer clicks on a report toward one of their 200 emails stored under "engagement."   We have customers that click on the same report multiple times. Can be over 20 times for ONE email we send, and that 20 times is being counted toward the 200 stored yet it is specifically written as "this shows data for the last 200 emails you sent in the past five years."  Simply not true.  We now only have data for 3 days for one of our customers as they clicked on the same one report over and over again.

1 Comment
Caitlin_M
Administrator
Status changed to: Voting Open

Hi @MMA_Customer_Service. Thank you for bringing this to our attention. We've let our product teams know of the discrepancy in reporting. This idea will be labeled as "voting open" to allow for better tracking. If we hear any updates, we will comment on the thread.

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