I want to remove contacts that have not opened my emails in over 12 months. Thanks, M
I would really like a way to filter out contacts that have never opened an email before. If they are receiving the emails, but have them being automatically deleted I would like to be able to see that they are never opening anything and remove the contact after some time instead of paying for them to keep receiving emails. This would also be helpful in seeing which people that have full mailboxes due to them not using that email anymore. Right now to see if a contacts email is always full I have to click on the contact and scroll through the sent emails to see if any of them say they are opened and for how long their email has been full.
This would also help in scrubbing the contacts that have had full mailboxes for extended periods of time indicating they no longer use that email. I am always hesitant to remove an email that is listed under mailbox full as it could be someone who consistantly opens our marketing emails, but they just poorly managed their email space for a short period of time.
I was on the phone with a support person for about 20 minutes yesterday discussing this!
It's FAR TOO Many Steps involved to look through every person, create a separate file and go back to your contact list to delete them. Doing this would take me at least 6 hours - way too tedious!
At the same time, if I don't do this, I am paying almost twice as much per month.
Thanks for posting!
I second this!! I have over 10,750 contacts and would like to purge those contacts who have not opened any emails for the last 6 months! As far as I can tell there is no way to do this without spending hours and hours looking at each contact individually! HELP!
I am trying to clean up my 3,000 contact list and would like to delete anyone who has not open a campaign in the last 2 years.
Is there a easy way to do this?
Wow. Is anyone from CC even reading these comments???
I've only got a relatively small contact list of around 200 people. At the moment we are leveled off at betweem 60% and 70% opening rates. I want to push through this barrier, but gettng the information is cumbersome.
What I need is a spreadsheet with names down the left and campaigns accross the top. We simply colour the opens in say green, did not open in red, and bounces in blue.
I could then instantly see everyone and determine follow up priorities and actions depending on a contacts individual history
At the moment I have to open each one individually, take notes and try to remember what that profile looked like historically
I have mentiond this to Constant Contact before, but maybe if this group thought it was a good idea, we may be able to lend a voice and be heard.
Apart from that I find this service fantastic and meets our needs perfdectly.
It would be extremely useful to be able to search contacts who have/haven't been active (opens/clicks) within a given time perios. ex, contacts who have not taken action within the last 1 month/6 months/1 year.
I would like to suggest adding reports that focus on contacts and not campaigns. This would be an activity reporting showing all contacts who have not opened any email for 30, 60 and 90 days. This would greatly simplify tracking engagments.
I would pay extra for this feature and I'll leave you if I can find it else where. % of time an email address opens the campaign... 10 campaigns 9 opens 90%... 50 campaigns 10 opens 80%.
Frankly this should be a standard part of the service. If a "subscriber" doesn't open for a given # of mailings I should be able to easily access that info in Reports and delete if I choose to.
I requested the same feature some time ago and see it's been requested multiple times over the past 3+ years and has a relatively high number of "votes" from users. It's also been given a "Great Idea" nod from a moderator, yet it has not been added. It seems like an easy fix, unless you consider we pay by the # of addresses we send to, which makes such a clean-up feature costly to CC. Any thing anyone can do to prompt action would sure benefit users.
It seems like this is never going to happen, and probably for the very reason that it makes CC more money. It's a feature that their customers obviously want and need but because it's profitable for them to ignore it they do so. Terrible customer service
Yes, I'd say no one is listening. They have some good stuff, but can't seem to move up the quality ladder where incremetal improvemant demands a bit more engineering.
I certainly hope is not just "stuff the customer" thinking.
If it's about money, make it work better and people will pay a few bucks.
I can't improve my results now untill the reporing tools improve.
I've never had any feedback on 2 requests in the past to provide a simple colour coded (open, did not open, bounce) spreadsheet with names listed down and publication editions accross the top.
Is anyone out there clever enough to do a patch on CC's skeleton?
Anyone recommend a better business to deal with?
Good luck, no one is listening...
Please work on a way to get rid of email addresses that do not open email
I am very disgusted at the amount of time I must spend to gather "did not opens" from my bi-monthly newsletters. There SHOULD BE a report that says, Did not Open for 3 months or six months or a year, but the customer should NOT have to spend their time digging through old lists to compare who has not opened on a regular basis. This is absolutely ridiculous and I will be reviewing other carriers that give me a report that I can just push a button and delete those who have NOT opened my email in a pre-determined amount of time. Or even fall off the list automatically after a certain specified time. I do not have the time to spend going through mountains of paper to find this information out.
It is very time consuming to edit and delete contacts.
So after 4 years this is finally a certified great idea???
I had a chat to a nice one on one chat to a lady at CC who said it was a good idea but wouldn't happen. I sensed that they were fixated with how to sqeeze the most out of what the mail outs looked like, not how to manage the responses. I want to simply track at risk contacts and improve my opening rates through my 65% ceiling. I'd like a spreadsheet with opening performance against each contact. A simple, colour coded open, did not open, bounce box for each contact in columns say for 10 campaigns would be fantastic.
Its about continouus improvement, not producing the best spam.
Mailchimp has it, with a few click of the buttons, I can segment my list by people who haven't opened any of my previous 10, 15, or 20 campaigns. The purpose of this is to clean the list and save us some money by lowering contacts that are not active.
YES YES YES
We need an easy "one button click," way of seeing contacts who have never opened an email. Either on the Contacts page or in the List Detail page we need a button that says, "Show Me Inactive Contacts." It's crazy that we don't have that yet. Also we shouldn't have to go through crazy email filter hoops to discover contacts who are driving up our cost because they have never opened a single campaign.
Thank you for the feedback @RogerW619,
While we don't have a tool that shows the overall 'did not opens', you do have the ability to look at who didn't open your email at the campaign level, and create a list of those customers. The following knowledgebase article might help you do what you're trying to do: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5289-the-did-not-open-report?q=did%...
Hope that helps, and I'll be submitting your feedback!
I agree. We have over 22,000 active users in our contacts. However, we have roughly 18,000 who don't open the emails. Would be nice to have a way to know who is continually not opening emails. This way we can change who we are targeting too and also not be charged for the emails that are not viewed.
Puh-LEEZE, Constant Contact, incorporate this idea! You've already got some good advanced search filters included re: contacts, why not take this a step farther and give users this functionality to help keep their marketing efforts more focused? I've had this conversation with phone support 2x, and have submitted the support suggestion more than once too. How about it?
The current suggestion for scrubbing non-opening contacts is absurdly laborious!
"Open each campaign you sent for the past desired time frame and add the non-openers to a list"
Add to that, we'd like to filter new signups out of the list of non-engaged recipients, since they have not had enough opportunity to engage.
Really, this needs to be updated. Please!
Yes! I'm still trying to figure out a way to do this using tags but since you can't create a list that has ALL the tags (my monthly unopened tags — I want to create a list of ONLY people who haven't opened in the past 6 months), I haven't figured out a solution that doesn't involve clicking each address individually.
I would like there to be a "limiter" which I could select that would restrict the number of subscriptions/contacts to the level I choose. If my Contact List reaches that number, any future subscribers would receive a message reading, "[Business Name's] subscription list has reached it's maximum. Please contact [Manager Name/E-mail] to tell them you want to subscribe."
Barring this, there should be a filter available so that I can sort to lists of addresses that do NOT open mailings and "Delete" them directly from that list. As-is, I can see the list of addresses that do not open individual mailings. However I cannot delete directly from that list. I must note the names manually and then switch to my Contact list to delete them. It should not have to be a two stage process. There should be a "Delete" action available on the filtered "Unopened" list on each Campaign.
Agree this would be a great improvement. I would also like to run a report that shows who are my top engagers across the board to better target those contacts and with the last date of engagement.
Hey everyone, we have some great news!
We just released a new tool that will help you get more engagement out of your 'Did Not Open' customers. It's our new Resend to Non-Openers tool. This will allow you to easily send your campaign again to anyone who hasn't opened it. We're really excited about this new tool and would love to hear your feedback.
Follow this link to find out where to find the new tool, and how to use it!
My take-away from reading these comments is that:
- users have been asking CC for this function for 5 years, at least
- CC has this data and could have enabled this function at any time
- CC has consciously chosen to not enable it
- why not? probably because many users would purge their lists, making their lists smaller and their monthly fee to CC lower
- finally CC has thrown a sop to it users with this new Resend Non-Openers tool
- clearly CC values revenue above wise list management and will never assist users in pruning non-users
I have been nagging CC for years about having this feature. It seems the official direction to "help" us poor users is to simply create better spam, not to actually manage our contacts.
I had a chat to one support person who would 'refer it' up the line.
I did have a bit of credibility because our opening rates are apparently good at around 70%. I do need this tool now, not just to delete but understand what is happening, especially as it's not the same 30% who don't open each of our (monthly) campaigns
I suggested a simple spreadsheet in columns, one for each campaign, say for the last 10 or so. The contact names were down the left. All boxes were colour coded. Green for open, red for did not open, black for bounce.
So easy to see everyone in one glance, prioritise and follow up as required.
All too easy.
It seems to be out of CC's thinking that some customers want to actually manage and improve their opening rates beyond a 'base line'
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