Email Reports not showing what type of device

Email Reports not showing what type of device

The email reports used to show what percentage of people viewed the email on a computer vs viewing it on a tablet/phone. Can you please add that back in?
11 Comments
Visitor
Before we upgraded to the "new" interface, we were able to track mobile vs. desktop open rates for each campaign. Now, the functionality has been removed and replaced with an average over the last 50 campaigns. That is NOT helpful!!!
Member
why, oh why, did you change a good thing?! It's harder to find all my emails now and I can't find the % opens via mobile/desktop by campaign. It used to be on the main page and now it's not. Also, when I'm editign an email, it's now only taking up 1/2 the screen. Annoying. Please fix these issues.
Member

Agree. Is it the newness or is it that the changes are not intuitive from the user side.  Doesn't make any difference if it make the job more difficult or frustrating.

I agree - where did the devide distrubtion data go? I report on this to my stakeholders, and now I don't have that info anymore.

Administrator
Status changed to: Voting Open

Hello @ModernShoe!

 

Thank you for providing your feedback! Currently, we offer the desktop vs. movile open rates on your Reporting tab for the 50 most recently sent campaigns. We are tracking a feature request to bring this back to individual campaigns. We will open this thread up for voting to get more tracks!

Retail

Different email campaigns target different customers/demographics so it is helpful to see what the desktop vs mobile open percentages are for each campaign.

Member
The upgrade removed mobile and desktop open data for each campaign, only showing it as an overall. This is a problem and needs rectified immediately.
Member

Yes, removal of our data is unacceptable. It's fine to change the interface, but removing a key reporting metric doesn't bode well for the platform.

Occasional Contributor

When you originally update Constant Contact, we could see who opened each email by either mobile or desktop. This feature is very helpful in how we create our campaign and our target marketing.

 

Please reinstate this feature.

 

Thank you.

Occasional Contributor

I would like to see the percentage of mobile vs. desktop for those who clicked.

Administrator
Status changed to: Closed - Implemented

We're a little late to close the loop on this one, but the mobile vs desktop open rate for individual campaigns is back on the individual campaign reporting pages.