Would love to be able to run a report showing spam/unsubscribes over a given period of time. Since we send many different types of emails it would be great to see which ones our list prefers not to receive.
I'm trying to rack my brain around this very very simple problem: Why am I spending hours creating a campaign report when a programmer could concatenate all this data in seconds?
Problem 1: To see a single e-mail campaign report with ALL CONTACT ID's sent to (including their full contact details uploaded to the system, ALL fields + Custom Fields) AND the campaign results (SENT TO, OPENED, CLICKED, REGISTERED, BOUNCED).
Question 1: When will Constant contact be able to deliver this function in the platform? It's costing me hours, not to mention the time to submit this very simple request.
Problem 2: Exporting details from a registrant's form submission requires manual work for again what could be a simple export of single rows which start with CONTACT ID and expand on each column of detail submitted in the registration form submitted (ie COLUMNS for each detail).
Question 2: I appreciate this is slightly more complex given the flexibility of the 'type' of data submitted, however I'd like to know if Constant Contact is working on this problem and when it will be available?
Note: Both of the above problems are simple functions that are almost ubiquitous in amongst your E-Mail service competitors and are key reasons why I'm writing a document to request the replacement of Constant contact with a better and more complete service provider for our accounts.
Problem 3: I had to call customer support in order to find the 'Submit new idea' link in the side bar. You've clearly made it difficult to submit inquiries and have again wasted my time (and I'm sure many others') by doing so.
A reporting feature that was previously available was the ability to export a "last 10 email campaigns" report. (See attached redacted sample.)
My clients saw value in receiving this multi-campaign report and reviewing overall effectiveness and trends with me. Now, results can only be reviewed and exported individually, campaign-by-campaign. A multi-campaign report now requires significant admin time to compile data and tabulate together.
Maximizing report capabilities and minimizing admin time to produce reports must be a top priority for marketing providers.
Please re-instate this report.
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