Would love to be able to run a report showing spam/unsubscribes over a given period of time. Since we send many different types of emails it would be great to see which ones our list prefers not to receive.
I'm trying to rack my brain around this very very simple problem: Why am I spending hours creating a campaign report when a programmer could concatenate all this data in seconds?
Problem 1: To see a single e-mail campaign report with ALL CONTACT ID's sent to (including their full contact details uploaded to the system, ALL fields + Custom Fields) AND the campaign results (SENT TO, OPENED, CLICKED, REGISTERED, BOUNCED).
Question 1: When will Constant contact be able to deliver this function in the platform? It's costing me hours, not to mention the time to submit this very simple request.
Problem 2: Exporting details from a registrant's form submission requires manual work for again what could be a simple export of single rows which start with CONTACT ID and expand on each column of detail submitted in the registration form submitted (ie COLUMNS for each detail).
Question 2: I appreciate this is slightly more complex given the flexibility of the 'type' of data submitted, however I'd like to know if Constant Contact is working on this problem and when it will be available?
Note: Both of the above problems are simple functions that are almost ubiquitous in amongst your E-Mail service competitors and are key reasons why I'm writing a document to request the replacement of Constant contact with a better and more complete service provider for our accounts.
Problem 3: I had to call customer support in order to find the 'Submit new idea' link in the side bar. You've clearly made it difficult to submit inquiries and have again wasted my time (and I'm sure many others') by doing so.
A reporting feature that was previously available was the ability to export a "last 10 email campaigns" report. (See attached redacted sample.)
My clients saw value in receiving this multi-campaign report and reviewing overall effectiveness and trends with me. Now, results can only be reviewed and exported individually, campaign-by-campaign. A multi-campaign report now requires significant admin time to compile data and tabulate together.
Maximizing report capabilities and minimizing admin time to produce reports must be a top priority for marketing providers.
Please re-instate this report.
I'd like ot suggest the ability to download contact activity in bulk rather than having to click on each individual contact to see when the last time he/she opened or clicked on an email. It's pretty tedious going through contacts one by one, and if there was a way to do a bulk download of activity-or even just recent activity, or set a parameter like "last 90 days"--it would be very helpful for reviewing a number of contacts at one time. Then the user could go back into CC and change the statuses of those who need to be deleted for inactivity.
What happened to the average open rate over last 3 months? It is gone ? At a minimum, need to have a metric for average open rate by month for comparison over time rather than by campaign. Very disappointed the 3 month average metric was removed.
I would like to run a report on all of my contacts and have it include thier engagement and campaign name for a given period of time. I'd like to be able to see if they've ever opened an email or when they last opened one.
There is probably a VERY manual way of doing this, but you all have the data, let us use it.
Thank you for the great feedback! Makes sense you'd want to be able to see engaged vs non-engaged customers.
I'm moving your feedback over to a current thread where we're collecting similar feedback. Any updates we have on this will be recorded there and you will receive an email.
Great feedback @SusanL3780! I'm moving your idea to another thread that has similar feedback so we can continue to learn more!
I often send one email to several different target groups, which are uploaded as separate lists. Would like to be able to view opens, clicks, etc., by list to see which groups are most engaged - without having to send the same email several different times.
It would be exceptionally useful to be able to filter the contact list to show all contacts that have not clicked on a campaign in x days/months/years so they could be removed from the contact list.
Currently, there is no way other than clicking on each contact one by one to view the engagement history.
There is also no way to export the raw engagement data.
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