Entity too large error message

Message Entity too large

7 Comments
Hannah_M
Moderator

Hi @Juliav 

I am sorry to hear you are running into this. We're aware of this error and working on a resolution. I am happy to leave your case open to have you notified if you would like, just let me know.

 

Most customers who are getting this error are able to resolve it on their own by clearing their cache. Can you give this a shot?

Hannah_M
Moderator
Status changed to: Voting Open
 
MotleyRiceMarketing
Occasional Participant
MAJOR GLITCH: Every time I click on a number from my reports to inspect the associated contacts, I get an error message and am not able to view the information. This applies whether I am trying the list of 3000 contacts we sent to, or the 5 that opted out, and all numbers in between. Started about halfway through yesterday 12/7/15.
Hannah_M
Moderator

Hi @MotleyRiceMarketing

I am sorry to hear you are running into this. We're working on a resolution but in the meantime can you try clearing your cache and/or working in another browser?

 

Would you like you case left open to have you notified when this is fixed?

 

Thanks!

MotleyRiceMarketing
Occasional Participant

Clearing my browser cache worked! You can close the case, thanks!

Hannah_M
Moderator
Status changed to: Closed - Indirectly Fixed
 
Hannah_M
Moderator
Status changed to: Closed - No Action
 
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