Exporting UNIQUE clicks has been exporting TOTAL clicks...

0 Votes

... Including duplicates.

 

This used to never happen. Pulling unique clicks from a report means we should not be pulling duplicates from the same report.

3 Comments
Hannah_M
Moderator
Status changed to: Open Questions

Hi @NeilE53

Thanks for posting - can you clarify duplicates? Do you mean duplicate contacts or duplicate links? What is the name of an email you are looking at in your account?

NeilE53
Member

Hi @Hannah_M

 

I could not tell you which email campaigns this has happened with, but it has happened with multiple of them

 

By duplicates, I mean duplicate contacts. I end up getting duplicate contacts when I download the Excel file and open it. The clicked links were not a factor, I made sure of it.

Caitlin_M
Administrator
Status changed to: Closed - No Action
 
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