Incorrect Open Reporting

0 Votes

The open stats displayed do not match the actual opens. Nor does the click rate match the number of actual clicks. The actual numbers are higher when I  go. through them one by one. This affects the open and click rate -- for the negative when not so. Statistics are only helpful if they are accurate.


Whatever updates you have made to this feature. seem. a step backwards rather than. a step forward. 

VERY frustrating. 

1 Comment
Status changed to: Open Questions

Hi @EECAdmin where are you seeing these incorrect amounts? For instance the reporting on your campaign's detail page vs. the reporting page, your reporting page vs. the campaign's drill-down? 

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