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Make the Icon for open mail a open letter.

Make the Icon for open mail a open letter.

Why don't you make the little envelope to the left of the message that tells people the email was open a new Icon of a open Letter just turn the triangle upside down over the one you have now. Do this in the Engagements area on the right side of each contact page. This would make it faster and easier to see if open. Tim
23 Comments
Member
It would be helpful if the envelope icon for "opened" is an open envelope with the flap up. It's easy to mistake "open" for "sent" if the icon for each is identical.
Moderator
Status changed to: New
Great idea, thanks for posting!
Moderator
Status changed to: New
Thanks for this feedback.
Solution Provider
na
CTCT Employee
Status changed to: New
Thank you for your feedback.
All Star
from a visual perspective it would be easier if the icon for an opened email differed from the 'sent' unopened email. thanks,
Member
would this be possible to do?
Member
It would be really cool if there were either different icons or a color change to distinguish the sent emails from the opened ones. I would be able to tell at a glance what this individual is responding to and what they're skipping.
All Star
suggest a difference between the sent and open and undelivered items per contact on the list to discern easier between the categories.
Occasional Visitor
from your individuals engagement section i suggest that you improve the visual queue- the image of the closed envelope is a problem there are 3 scenarios possible it seems open, upopened, and not delivered. the visual queue would better be an open envelope an unopen envelope or an envelope with a cross in it meaning it was undelivered. thanks for getting back to me about inputting our suggesstion -K.Constable office@saintannsoldlyme.org (user id)