Open percentages don't match up

Open percentages don't match up

The open percentages on the campaign dashboard are wildly different from the open percentages shown in the individual email reports.

Status changed to: Voting Open

Thank you for the feedback @Cutter,


This is an issue that we recently noticed and are currently trying to get to the bottom of.  I don't have an ETA for any kind of fix, but I am going to open your feedback for voting and will post any updates there.


Without doing a lot of math time, it appears as if the %age results shown on the dashboard are after subtracting bounces. Results on the campaign's page seem to be accurate.


At first glance I thought it might be the same thing, but looking at some previous campaigns it doesn't look like that's how it's calculating.  We have a ticket open with our Dev team to look at this.  As we learn more I'll keep this thread posted.

Status changed to: Closed - No Action