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Open rate by industry

0 Votes

Open rate by industry

Hello, Switched over to the new format last week and now can no longer find all of the emails that we've sent out since we opened our account. Did Constant Contact purge them? It seems the furthest back items go is to 1/1/13. Also, used to be able to find open and click-through rates by industry - now it appears that there is just one average across all agencies. Is this true ... or can you point me where to find the open/click-through rates by industry? Thanks.

6 Comments
All Star

Really wasn't looking to post this to a community forum, but didn't appear to have a choice. 😕

Moderator

Hi @TobaccoFreeN 

I'm sorry for the trouble. When your account is changed to Toolkit we can only guarantee that your emails from March 2013- current will be carried over. Unfortunately the specific reporting you are looking for isn't available in a Toolkit account but you are welcome to compare your rates to the average open, click and bounce rate FAQ

Moderator
Status changed to: Voting Open
 
All Star

Thanks for the reply. That was one piece of information that wasn't shared when we got the call to switch to Toolkit. Had that info been shared, we likely wouldn't have switched.

Moderator
Status changed to: Voting Open
 
CTCT Employee
Status changed to: Closed - Not Enough Votes