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Please - Bring Back Reporting Segregated by Re-Sends

Please - Bring Back Reporting Segregated by Re-Sends

Status: Voting Open Submitted by GaryB672 on ‎10-19-2018 04:18 PM
4 Comments (4 New)

In the old days...When you resent an email the reporting included statistics for each send.  How many were sent , open rate, etc.  It's definitely handy having cumulative, but definitely need individual stats too.

 

Thanks

Dave A

SkillBuilders.com 

4 Comments
Drew_D
CTCT Employee Drew_D
CTCT Employee
‎10-23-2018 10:59 AM
‎10-23-2018 10:59 AM
Status changed to: Voting Open

Thank you for your feedback @GaryB672! The ability to segregate reporting by re-sends would be a great feature to bring to our Reporting pages. I have opened up your idea for voting.

DeborahQ
All Star
All Star
‎10-05-2019 08:31 AM
‎10-05-2019 08:31 AM

It would be very useful to me to know the ranking of emails in terms of popularity. I could look at the subject lines and see which ones were getting the most activity. It would also be really helpful to know which emails had the highest click rate.

 

It would also be great if I knew which emails I had used the resend function for the unopened emails instead of lumping them all together. If there were a separate column for that metric, I could compare the total number and see if that was increasing my open rate.

 

Thanks for considering.

 

Caitlin_M
Administrator
Administrator
‎10-07-2019 02:57 PM
‎10-07-2019 02:57 PM
Status changed to: New

Hi @DeborahQ . Those are awesome ideas! I wanted to note that on the Reporting page, you can sort by column by clicking on the column header which might be helpful for you when it comes to what emails are popular (if you are judging by the Open or Click rate). 

 

 

PatG24
PatG24
New Member
‎12-23-2019 07:18 PM
‎12-23-2019 07:18 PM

I had to resend 288 "bounces" after an "authentication" issue was resolved between you and Network Solutions. However, after the resend, I looked at the number of bounces and it had gone up! I was beside myself that the issue had NOT been resolved, so I was back on the phone with Network Solutions. That agent assured me that the problem was not on their end. So back on the phone with YOU for the third time. This time the agent told me that the "bounces" report is CUMULATIVE. It does NOT report the UNIQUE bounces of JUST the RESEND. I asked WHY NOT? Only because of deductive reasoning could I figure out that if I had 288 bounces before and I have 292 now, then I had FOUR additional bounces from the resend. BUT ... which were they??? NO WAY TO KNOW without looking at the profile of EACH of the 292 INDIVIDUAL recipients. ARE YOU KIDDING ME??? You need to program this crap so that a separate resend ALSO has separate statistics. Surely you can do that. I suggest you do.