Remove bounces from bounce report who open the email

0 Votes

Hi - I have a client who is very frustrated with the measurements that are displayed in reporting. It looks like the open rate is inflated because bounces include out of office/vacation auto replies.. and those folks who receive the email (even though the auto reply was on) are counted in the open list, as well. SO, if there's a send with 200 people and 20 are on vacation, Constant Contact says 180 people received. HOWEVER, the 20 people on vacation are still opening the email and counted in the open rate. Can this please be fixed so my client doesn't walk away?

2 Comments
Drew_D
Employee
Status changed to: Voting Open

Thank you for your feedback @CydneyG5. I have opened up your idea for voting and have also created a ticket to our Engineering team. I understand how important it is to be able to have accurate reporting data. Thank you again for reaching out to us!

Frankie_P
Moderator
Status changed to: Acknowledged

We are updating the status of this request to Acknowledged to support our new community idea statuses and add better insight into your feedback. We can't guarantee a commitment to deliver on this feature request but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. In the meantime, we ask that users who are also having this experience email us at social_support(at)constantcontact(dot)com with your username, a reference to this pots, along with the email addresses that show as opened and bounce.

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