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Reporting stats don't update

0 Votes

Reporting stats don't update

The reporting page shows me that 10 people have unsubscribed from that email. But when I click into the list of unsubs, it's really 12. When I go back two weeks later to continue monitoring (because you don't give me unsub reason in one big download, so I have to keep checking each email for the reasons), the reporting page still says 10, maybe 12, but unless I click in, I can't see if it's still 12, or has now risen to 14. These numbers need to refresh! Or there needs to be a refresh button to click to get them to all refresh. Because clicking into each list to see if it's changed or not is tedious!
1 Comment
CTCT Employee
Status changed to: Closed - No Action

Hi @testt54547

 

I'm sorry to hear that you are experiencing this issue. Our engineering team is aware of this and currently researching it, and we believe that it will be corrected in an upcoming update. For now, the only workaround to get the accurate numbers is to click into the reporting list to get the details.