There used to be the option to view the opens for an email, by the time and date that the opened it. With the recent update this is no longer the case. Why is this?
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. We continue to look for ways to improve the reporting functionality inside of the account. We will take a closer look at this process to see what can be done to adjust that. In the mean time, continue to vote for the changes that you want to see made in the account. And as always, please don't hesitate to let us know any time you have questions, more information, or any feedback to give us!
Hi SallyC4 ,
You can find that information in the Clicks Report. Here's how:
Please go to Email Tab > select Reports on the yellow toolbar > click the hyperlink under Clicks column on the table. This will display the click report of your email. From there, you can select the Display Mode on the toolbar --- either By URL or By Contact. The By Contact option will display the emails and which links they clicked.
Hope this answers your question. Please let us know if you still have issues viewing this report. Thanks!
Social Support and Community
Hi AlexG126 ,
Yes that information is still available. You are most likely viewing the click through report by URL. To see the contacts who clicked the links in your report, please look for "Display" on your reporting toolbar. It will give you a drop down button to switch from "By URL" to "By Contact." Here's a screenshot for your reference. Thanks!
Hello Kerry, Currently the issue you are having is something our engineering team is looking into, right now the sorting is defauted by date, however we have requests that folsk would like to sort by column. Right now this is something we are looking into changing in the future however at this time the only way to do an alpha sort would be inside Microsoft Excel. If you have any questions or concerns please reply back to this post.Mike
Tier 2 Community Support
Thank you for providing us with feedback on the new system Pete! Please continue to give us valuable feedback and vote for other ideas you think would be helpful.
Thank you for your feedback! At this time you can export the opens for each email you have sent and sort that information by date and time, click on the link below for those steps.
Export contacts who opened an email
From your feedback it looks like you want the last time opened to be over a period of time and not for a single email. We appreciate the feedback and encourage you to continue to vote for this idea if you agree!
If you have any other questions or feedback you can also reach out to our support team at 800-240-2302.
Have a great day!
Thank you for reaching out to us. When viewing the click through report, the report will sort by the most recent clicks. This reports sorts by date and time the person has clicked in your email. To view this after logging in to your account click on the Email tab, choose Reports, choose Clicks for one of your emails, click on a hyperlink number for one of your URLs and you will see the clicks are sorted by most recent.
If you have any other questions or feedback, please feel free to reach out to our support team at 800-240-2302.
Thank you for being a part of Constant Contact!
I see a version of this several places in the suggestions. I need an easier way to know what the link is listed on the "Unique Clicks" reports. It would be helpful to see both the link url and the display text that was used in the email. Thanks.
Thank you for your feedback. Our developers are aware of the issue with the reports showing in a random order.
Currently, the best way to remove contacts from lists is to upload or view the list you want to remove from other lists. Check off one or all of the contacts in the list and click Add to Email Lists. In the Manage Lists window, you will see checks and dashes for the lists that the contacts are in. You can click the box again to remove the check or dash, therefore removing it from that list.
Thank you for providing this feedback. This is something our developers are aware of and working towards. Please continue submitting your ideas.
Thank you for providing us with this feedback. If others agree I encourage you to continue to vote for this idea.
If you have any other quesitons or additional feedback, please reach out to our support team. They can even be reached by phone at 800-240-2302.
Thanks for posting. To clarify, you can sort Email Reports by date if you would like. The header for the date field is clickable for you to sort.
Is this not working or are you referring to another area of your account?
Thanks for sharing this feedback!
Thanks for posting, are you referring to the reporting page as a whole or a specific report?
Thanks for posting this feedback!
In reviewing a recent campaign I noticed my reports (ie "not opens" listed contacts in no particular order) - would be more helpful to have a sorting button either by name or email address, but some kind of order. Thank you!
Thanks for sharing this feedback! The opens are organized chronologically by time and date of open but I understand that re-arranging these could be helpful!
I sent my first email blast and so far have been happy with CC. However, to see how many times an individual has opened one email (which is very important marketing info to gage potental interest) the current suggested process of tagging or exporting excel dating is quite cumbersome as is the alternative of manually scanning through 400+ emails to see if a name shows up more than once. The list is live two and can change from hour to our in the early part of a campaign so having to repeat the efforts over and over to get this info is annoying.
In the All Opens tab, can you add a condensed data option that can simply show a number for how many times someone may have opened it instead of sorting by the time it was opened? Or at the least make the fields sortable on the page so clicking on the 'name' field sorts the data by name rather than by open time.
Thanks for your consideration.
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