There used to be the option to view the opens for an email, by the time and date that the opened it. With the recent update this is no longer the case. Why is this?
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. We continue to look for ways to improve the reporting functionality inside of the account. We will take a closer look at this process to see what can be done to adjust that. In the mean time, continue to vote for the changes that you want to see made in the account. And as always, please don't hesitate to let us know any time you have questions, more information, or any feedback to give us!
You can find that information in the Clicks Report. Here's how:
Please go to Email Tab > select Reports on the yellow toolbar > click the hyperlink under Clicks column on the table. This will display the click report of your email. From there, you can select the Display Mode on the toolbar --- either By URL or By Contact. The By Contact option will display the emails and which links they clicked.
Hope this answers your question. Please let us know if you still have issues viewing this report. Thanks!
Yes that information is still available. You are most likely viewing the click through report by URL. To see the contacts who clicked the links in your report, please look for "Display" on your reporting toolbar. It will give you a drop down button to switch from "By URL" to "By Contact." Here's a screenshot for your reference. Thanks!
I would like to see an option to be able to sort the reports by various columns. I know that if the report is exported, the spreadsheet will have this capability, but my Numbers spreadsheet displays gibberish rather than a clean layout from this program. Could we have this sorting option on the webpage itself, such as being able to sort by name rather than only by a chronological basis?
In reviewing All bounce types, it would definitely be nice to be able to sort the list by not just last name (which isn't even in alpha order actually), but also by bounce type and by email address.
Thank you for your feedback! We value your opinion and want to give you the features and tools you want. Please don't hesitate to let us know if you have any more details or feedback to give us!
Currently the issue you are having is something our engineering team is looking into, right now the sorting is defauted by date, however we have requests that folsk would like to sort by column. Right now this is something we are looking into changing in the future however at this time the only way to do an alpha sort would be inside Microsoft Excel. If you have any questions or concerns please reply back to this post.
We are very active in using the click through report. These reports are sent directly to our Sales Team for follow up. However ---Currently we need to independently click on each link in order to print out information on the receipient and to generate a downloadable report. VERY time consuming. To make it more difficult---We used to be able to see on the printout a complete history of what the prospect opened and clicked through to see ----IE not only the date and the name of the email but the specific asset they clicked through to see. That is not the case now. NOW wiith the auto responder capability ---It would be nice if we could ---1. download a report that would produce a list of the people who clicked through ---It would produce their name and contact information and a history of what they clicked through to see. 2. If we then had an option for sending that list into auto responder we would have the ability to quickly and easily send a cultivation email to a list that had interest in our product.
Thank you for providing us with feedback on the new system Pete! Please continue to give us valuable feedback and vote for other ideas you think would be helpful.
Thank you for your feedback! At this time you can export the opens for each email you have sent and sort that information by date and time, click on the link below for those steps.
From your feedback it looks like you want the last time opened to be over a period of time and not for a single email. We appreciate the feedback and encourage you to continue to vote for this idea if you agree!
If you have any other questions or feedback you can also reach out to our support team at 800-240-2302.
Why can't I get it to organize alphabetically? My list starts with the "M"s, jumps to another letter which is NOT "N", etc. Why can't I have the A, B, C, etc. list?
Thank you for reaching out to us. When viewing the click through report, the report will sort by the most recent clicks. This reports sorts by date and time the person has clicked in your email. To view this after logging in to your account click on the Email tab, choose Reports, choose Clicks for one of your emails, click on a hyperlink number for one of your URLs and you will see the clicks are sorted by most recent.
If you have any other questions or feedback, please feel free to reach out to our support team at 800-240-2302.
I see a version of this several places in the suggestions. I need an easier way to know what the link is listed on the "Unique Clicks" reports. It would be helpful to see both the link url and the display text that was used in the email. Thanks.
When I look at the results of an email which was sent, and display the bounces on the screen, they are not alphabetic by last name. This makes it difficult to find someone and I have to export the data and to sort it, which takes extra time. Please display the results alphabetically on the screen. Thanks.
Hi there,
Please, please, please but the Company Name field back in the reports. It does me no good to see just the person's name and email if I don't know their company. That's the key piece of information.
Thanks!!
1. Why is the list of names sorted within each letter of the alphabet but the letters seem to be in random order? It takes much longer to find the names I want. Please put the letters in alphabetical order.
2. Is there a way to import a list of addresses I want to remove from a list or multiple lists? I much prefer to manage this in spreadsheets and then import, since I have so many addresses to manage. It used to be very simple in the old version of contact maintenance.
Thank you for your feedback. Our developers are aware of the issue with the reports showing in a random order.
Currently, the best way to remove contacts from lists is to upload or view the list you want to remove from other lists. Check off one or all of the contacts in the list and click Add to Email Lists. In the Manage Lists window, you will see checks and dashes for the lists that the contacts are in. You can click the box again to remove the check or dash, therefore removing it from that list.
Thanks for the feedback! We value your opinion and want to give you the features and tools you want, but I can tell you this is in the works right now. When we have that functionality ready, it will be added to the reports pages, so please keep an eye out for it! And don't hesitate to let us know if you have any more details or feedback to give us!
I'm confused as to why the sorting for the bounce back lists are not alphabetized. The emails are grouped by last name, which is nice, but then those groups are in random order. Just seems odd. -Dylan
When trying to look at bounces, they should be able to be sorted alphabetically. I should be able to click on one persons email address and see previous bounce history like it used to show in the table format. Everything about the new contact management system is slower, takes more steps, and frustrating.
When I pull up the report of Bounced Emails, the list is not in alphabetical order. I had done this several days ago and it was in alphabetical order then.
Why can't I sort my Opened report. Especially by name. You do put the Not Opened ones into alpha (although not alpha order), but not these. If I'm looking for a particular person's result, I have to read through the entire list. This is difficult and impractical if looking for a number of people's responses. Sorting by alpha should at least be an OPTION on the report page.
In reviewing a recent campaign I noticed my reports (ie "not opens" listed contacts in no particular order) - would be more helpful to have a sorting button either by name or email address, but some kind of order. Thank you!
Thanks for sharing this feedback! The opens are organized chronologically by time and date of open but I understand that re-arranging these could be helpful!
Hello,
There is no way to sort link click-throughs -- I'd like to be able to easily see which links did the best. Also, I'd like to be able to export this so my team can look at the click-throughs. Thanks.
For data management, this list should have a function to alphabetize by last or first name. We work with this list after our e-mail campaign and mail a "hard copy" of our newsletter. The list just opens up randomly, for example, this month opens up with "M's". This makes no sense from a data management company - a company that otherwise does an excellent job! Love Constant Contact!
I sent my first email blast and so far have been happy with CC. However, to see how many times an individual has opened one email (which is very important marketing info to gage potental interest) the current suggested process of tagging or exporting excel dating is quite cumbersome as is the alternative of manually scanning through 400+ emails to see if a name shows up more than once. The list is live two and can change from hour to our in the early part of a campaign so having to repeat the efforts over and over to get this info is annoying.
In the All Opens tab, can you add a condensed data option that can simply show a number for how many times someone may have opened it instead of sorting by the time it was opened? Or at the least make the fields sortable on the page so clicking on the 'name' field sorts the data by name rather than by open time.
It is very annoying that the Reports don't appear alphabetically. They are grouped alphabetically but don't appear in that sequence. It's an odd, random sequence and I can't see how to sort it out.
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