There used to be the option to view the opens for an email, by the time and date that the opened it. With the recent update this is no longer the case. Why is this?
seems like I can only sort in date order in the All Opens report - not the Unique Opens report.
I think a helpful report would be one that shows how many times everyone individually opened a message.
Why can I only see who opened the report in alpha order? That means I have to keep scrolling through the whole list to see new people. You ruined Constant Contact. I'm going to look for another product because now this really sucks.
I need to be able to automatically sort my Opens by Date/Time. But not only can I not do that, when I do sort it by Date/Time (manually each time), it doesn't allow me to see just the Unique Opens. This was not the case in the past. I desparately need these two particular function: 1) to have a setting that automatically sorts by Date/Time and 2) to also be able to automatically filter the Unique Opens. So, I am hopeful you will make it happen within the next month. Otherwise, I will have to consider going elsewhere beginning in 2014. I'm sorry.
Generally I like the new look. However, I can't find a way to view unique opens in date/time order - it's all ranked alphabetically. I send to a small group so it's of interest to me to see who has opened a message since the last time I checked - which I'm no longer able to see. Can this functionality please be added back?
Before the new version of Contacts was released, you could drill into the e-mail marketing report to see not just who clicked on a particular link, but when (and you could sort it by date/time clicked). It appears this functionality is gone in the new version. Any chance you can bring it back?
I just want to voice my disappointment at the new layout for email reports. I am no longer able to see the surname or the company name of contacts who opened emails or clicked through and they are not listed by date/time opened so I have to scroll to see who last opened the email. This will make me reconsider whether I continue to use the service as it is too difficult to access information.
If I choose to display unique open they are listed by alpha. When I click on Date/Time the list reverts to All Opens.
Also, the auto fill in the "briefly describe..." fills without choosing to.
I have scroll to see email list...was better when email list can be seen at aglance without scrolling..makes it easier to make sure no one is left out.
Previously I would be able to see just how many contacts I had for each month, how many were removed, etc. This new format does not give me that view and I miss it.
This a real important item.
Because if someone opens the email more than once
you want to call him first and right away.
this a great marketing tool.
I hope you fix this asap
Thank You
When I click to put opens in Date/Time order, it gives me ALL OPENS, and not UNIQUE OPENS. This is a change that came with the update, and not a good one. I try and track who our "early openers" are for purposes of seeing the general time frame when our emails are opens, and was able to do this prior to the update. OVERALL, THE UPDATES ARE AWESOME!!! Just thought I would provide feedback on this issue.
you are now just allowing to see a general history for the particular name by date of action without being able to identify the links tha they actually clicked on...
for me as a realtor this is the most important feature allowing me insight into which towns/properties my clients are taking interest in so that I can respond accordingly....
If this feature cannot be re instated then using Constant Contact for me will not instrumental and will have to look for other providers...
Would appreciate your response asap
Thank you
Eran Eisenberg
I don't know why you changed the format, especially on the "Opens " page. The new list is utterly confusing and difficult to read. The old format clearly listed the opens, in an organized and very readable way.
I like having all contact information in one place. However I use the "all open" report and I can't tell how many times that a prospect opened a particular email. Once again you are messing with the "all open" feature. I liked the previous report.
New reports are not as useful particularly for working on All Opens as multiple opens are our prime interest
cant automatically export all opens, only unique opens
cant show all opens on a page beyond 50, would like to see all opens on one page for easy tagging or manual export
after viewing each open under all opens, cant reverts back to the page you were on but reverts to unique opens and wastes much time
I don't like the alphabetical contact list displays or the new way to add contacts. And how can I see the opted out subscribers who need to opt back in, if these are no longer displayed. I want the old view back.
I used to be able to display a list of clicks by date, but I can't seem to do that anymore. I thought I saw it once by accessing the click list in some certain way, but I can't seem to find it any more. Why has this functionality been lost?
When I view the bounced report for an email blast the contacts are chunked together alphabetically, but the sections are not listed alphabetically. For example the first section is E followed by J, etc. It really would be easier to have all the A's together, then the B's, then the C's, etc.
I already had a discussion with you saying I wanted all clicks in addition to unique clicks.
Another really annoying thing is that the unique clicks report seems ordered at random. At least you should give the option to click on the header to sort by column, or default to most recent on the top to oldest at the bottom.
For example, in the all opens tab, you should set it up so that if someone opened an email three times, I can see their name show up 3 times in a row. So create a sort feature by email address, rather than only by date.
When looking at the list of bounces for an email, they are sorted into letter groupings by first letter of last name, but these letters are not in alphabetical order, and when I click to see more (I had 87 bounces to review), I find more on the same letter as was listed previously. Eg. On the first screen there was 1 person with the letter K, then when I looked at the next group there were another 3 for the letter K....very confusing.
In the redesigned email reports, the list of bounced contacts is grouped by alphabet letter, but the list isn't alphabetized so the groups are all in the wrong order.
Even though I am choosing the option to export "All Opens" Constant Contact is only exporting unique opens. I like to be able to see how often individuals open our emails.
there seems to be a major flaw with the new reporting interface. we used to really appreciate being able to see the opens/clicks, and how they were sorted by time opened. we could sign on, look at the opens - and then sign off and back on again later, picking up where we left off. now there's no way to sort this way? it seems to be a very ridiculous oversight to not have included this functionality.
I can no longer view the opens in order by date.
I am miserably unhappy with the auto-alphabetical arrangements.
After nearly a decade with Constant Contact, I am now looking elsewhere for list management and emailing.
The new format shows the last time a unique opener viewed the material instead of when it was initially opened and that is a problem for me.
I now have to use the all opens to find this out and I am not at all happy with it either.
I much prefer the old system.
Wow, this new interface is the worst, non intuitive, non user-friendly piece of software ever created.
It’s clear these developers and programmers had no clue how your customers (real businesses) use this service.
The new interface is SLOW, and labor intensive. The import feature does not recognize the custom fields we have established, and every list import requires many more steps and clicks.
What a nightmare! Please give us the option of reverting back to the old interface so I can get my work done!
I would like to have the ability to sort lists by column headers. Sometimes I like to sort by first name, sometimes last name, etc. I am not able to change the way any list is sorted. I am looking at the list of opens for an email and it appears to be sorted by time Most current first. I would like to be able to change that if I choose.
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