Sort campaign reports by column

There used to be the option to view the opens for an email, by the time and date that the opened it. With the recent update this is no longer the case. Why is this?

268 Comments
AraL
Occasional Participant
It would also be useful to organize by individual and then see repeat clickthroughs to gauge depth of interest?
Jeff_G
Employee
Status changed to: New
Thank you for your feedback.
BobbyJ8
Member
We must be able to put the names in ALPHA order.
MTCody
Regular Participant
When I'm reviewing my list of bounces for an email, it appears that I cannot sort them alphabetically by last name, even though they are broken out by letter. For example, those contacts with the last name starting with D are listed first, then those with last names starting with F, then those with M, etc. I can't figure out the sorting hierarchy--it doesn't appear to be by number of contacts with last names starting with that letter, either. It would be helpful to have some sorting flexibility. Thanks.
UCHP
Member
We no longer see all the links that a user clicked on in an email. That was very important. Why was it taken away?
UCHP
Member
As has been noted here often, it's not useful to have the recipients' email addresses "alphabetized" by first name. Who does that? Also, why can we not sore the date received column? These are fixes that need to be made.
JayeTake5
Participant
This is quite a bung-up that you have here. Displaying bounces by last name, grouped by letter, but not alphabetically? Bad. Adding contacts, but not seeing which ones can't be added to let them know they previously unsubscribed? Bad. I'd like to be able to sort by first AND last name again. I'd like to be able to run a search more easily than having to click on "advanced" And, can we please have links back that are listed by the link name, rather than a long, wacky www address?
MichaelL71247
Regular Participant
Can we please sort the click rate report by date/time?
Here2Learn
Participant
It would be good if you could export "all opens" that way you will know who is repeatedly opening your email - which probably means they are actually reading it. Just a thought.
ChuckB4
Occasional Participant
I add new contacts from a paper sign up sheet that the contact fills out at our sales. Sometimes the email address is difficult to read or I make a typo. When I send a new email, I go to the bounce list and check the last few bounces to determine if it may just be a spelling error. This happens quite often and I remove that contact and add the correct spelling. It is extremely cumbersome to do it with the new format. I do not know if a bounce has been a contact for years or a few days. An option to sort by date instead of alphabetically would solve the issue. Also the back button from the bounce list after you choose a name goes all the way back to something else and not the bounce list I had posted. Finally, you should be able to make these options a default when you go to the screen rather than having to click through options every time to set it the way I want. I would appreciate a response and course of action.
WilliamT4
Occasional Participant
Unless I'm just not seeing it, I'm not happy at all with the new reporting features. I like and need to know who opens the email, how many times they open the email and if they click on any links. Feel free to call me at 214-502-0100.
petrescueny
Regular Participant
I don't need contacts grouped by letter of last name.
ElectraD
Participant
I was able to have a better understanding of who was opening the email by being able to see their company name.
billk8
Regular Participant
How do I know what websites that the customer click on like be for? That is most important to our selling.
MyrnaP
Participant
I used to be able to see who clicked on any link in the reverse order that the click occurred. Now I have to look through the entire list to find the most recent additions. And, because you are now only displaying 50 at a time, this is even more cumbersome, time-consuming, and annoying. Please change it back to be able to view in reverse chronological order and allow viewing of 500 at a time.
ChrisG54921
Participant
Please update so that contacts can be sorted alphabetically or by email address.
Timbers_R_Us
Occasional Participant
Why can I no longer see the ID of those who clicked on a link in our NL?
JulieK21
Regular Participant
Now the new program is not letting us see who click to view Tori Tako Wind Designs
RobertG266
Regular Participant
There is no way to find inactive contacts in the new system this needs to be a sort category, as does Bounced. Right now it is almost impossible to remove Bounced contacts from the active contacts is a HUGE chore. All categories have to appear in the contact list.
PaulM87
Member
WHEN ARE YOU GOING TO FIX THIS GOD-DAMNED REPORT SO IT DISPLAYS UNIQUE OPENS IN DATE ORDER???? AS IT IS NOW, YOU HAVE TO SCROLL THROUGH EVERY LETTER OF THE ALPHABET TO FIND OUT MOST RECENT OPENS. INSTEAD OF SHOWING STUPID "THANK YOU" VIDEOS JUST FIX THE SYSTEM YOUR PROGRAMMERS BROKE!!!
Kolman_Gallery
Regular Participant
Is there something I need to do other than click on the number of clicks indicated in my report?
Soul-Awakening
Participant
Hi, My Report section is saying that i have click throughs for my recent Email. Yet when i click on the number (of click throughs) no details of who has clicked shows up. Has this changed recently as I always used to be able to see who had clicked through. Many thanks. Debbie
ICO_Optometry
Participant
List of who clicked-through is missing for each link.
Timbers_R_Us
Occasional Participant
Where are the ID's for the clik through's?
JulieC15
Participant
Hi there, We send our click-through information to an outside consultant. It would be so helpful if I were able to get the URL and Click counts for each in a PDF format. Currently, I have to resort to taking screen shots and pasting them into an email. Julie
Hannah_M
Moderator

Click Email>Reports and the hyperlinked numbre of click throughs to the right of the email name. When you view the data you will see the link on the left with "Unique Clicks" in the middle. Click this numnber to see who clicked on the link!

 

1-6-2014 2-50-38 PM.jpg

PhilC64
Regular Participant
In the previous version, from the individual contact record I could see exactly which links the client was clicking, when, and how often. This was great for target marketing. Now if I want that information I will have to scroll through every link record and take hours instead of seconds. Really, Really, poorly thought out change. That feature was critical to me. I'm having to change to another company now if this feature does not come back.
CKR
Participant
when I click on the number of unique clicks, I get a message that there were no unique clicks rather than a list of who clicked - what am I doing wrong?
HeatherW725
Participant
is there a reason when I see I have 30 clicks on a link I don't see the addresses?
Johnalonzo
Member
It would be helpful to see which link(s) a person clicked. Previously we could view all the links an individual viewed. Now it can only be done link by link, not by contact.
Judie53402
Regular Participant
Is it possible to see what an individual clicked on via their subscriber page? I can see which emails have been opened, but not what they clicked on.
JohnnJones
Regular Participant
Just a suggestion: When I am looking at my Opens and I change the view from Unique Opens to All Opens it would be great if there could be a way to sort the columns. Currently they are organized by date / time. If I could click a header on the column to view them organized by customer name I could more easily see which of my customer has had multiple opens.
MichaelD6938
Frequent Participant
Previously I could see WHICH clicks the client went to -- now I only get the summary
mpizzi1
Member

Hello Folks,


The Issue you are currently having with the click through reporting 0 is a system issue we have going on. Our engineering team has developed a fix, and are currently testing it out before we push it to our live system. We hope to have this resolved very shortly, we apologize for any inconvenience this may have caused you.

 

Mike

Tier 2 Community Support

LauraR600
Member
We used to be able to click from the "Clicks" link and see WHO clicked and on what. Now, if you can find that information, it's several clicks away, and getting back to the report requires a form resubmission. This is pointless!
MarkP14
Occasional Participant
The new way of reviewing who clicked the links in an email blast is frustrating and time consuming. The old format for clicking on the link to see who clicked through was much more efficient. We were told that we need to export and then sort to see a particular link and who clicked through to that link. This is extra time that is needed to view the information that formerly was easy to see. The only way we knew how to view this report was by calling customer service.
AlexG126
Participant
Hi In the reports section I used to be able to see exactly who had followed what links. The presentation of these results has now changed and I cannot seem to find that information any more. Is the info still available and if so how do I access it?
CarolynS8
Participant
We are long time customers and we very much dislike the way clicks are now reported. We want to see them in order of time clicked on NOT alpha which is very stifling for us. Is there away to see them in time line order like it used to be? Thank you
MARYH78
Participant
I can no longer see the individual email addresses for the people who click-throughed. Why?
CC_JenniferB
Employee
Status changed to: New
Both unique and all opens for emails now display in date/time order, with most recent opens at the topic. This change was made a couple months ago. Sorry it's take us so long to update the status here.
TrentonSystems
Occasional Participant
When reviewing bounced emails I selected Non-existent address. While the names are sorted by last name, the entire list is not sorted alphabetically, which is crazy, and I can't click on a column header to sort the list either, which is also crazy.
ChristineC49
Occasional Participant
The report tells me there are 48 bounces, but I only see 21. And, I can't seem to view categories of bounces like I could previously. The recent changes to the site are terrible.
Hannah_M
Moderator

Hi Christine, 

It sounds like you are viewing only the bounces that are recommended for removal. Can you try using the drop down menu on the right to control the bounces you are seeing? Also, just so you know, you can view one category at a time here too.

JohnJ6732
Regular Participant
The email reports would be more helpful if they could be sorted, by date, by person, by email & by company. This shouldn't be hard to establish & it would be most helpful.
Stephanie_C
Employee

Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. Please don't hesitate to let us know any time you have any more details or more feedback to give us!

Hannah_M
Moderator

Hi Robert,

Can you tell me more about what you mean by inactive contacts? You can remove email addresses from the bounce screen if you would like. You can also view any specific bounce cattery if you just want to remove a specific bounce category.

MaryAnnB7
Occasional Participant
Don't like your new changes! Too much light gray type which I can't read. When I increase the font and screen size, the choice at the bottom (like this 'Post to forum' button) doesn't show, so I have to back out and start all over again - with this feedback, and with adding images to the library, etc. And to add contacts - used to all be on one window and you could see what you were doing, now I have to try each choice separately. You're being too creative!
Elliott_R
Employee

Hi Mary,

 

Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.

 

Was there a specific section of gray type that was being difficult for you to read, or is it just any type that is set with that specific color?

 

Please don't hesitate to let us know any time you have questions, more information, or any feedback to give us!

CorrieE
Occasional Participant
I am trying to address all the bounced email addresses, but they are not in any logical order. They aren't alphabetized by name or email address. It groups them all by letter though, so it starts with all the F last names, then it goes to C, etc... No logic. And I can't resort them to be alphabetical.
Anna_N
Employee

Hi ,

 

This feature is still available. You are most likely viewing the clicks by URL and not the clicks by Contact. To view the clicks by your client, which links they clicked and how often, please change the display on the right side of the reporting. Here's a screenshot:

 

Clicks.png

Sorry for the delay in a reply to your post. Please let us know if you have any other questions. Have a good one!

 

Anna N

Social Support and Community

 

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