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What's going on here?

What's going on here?

There's been a new update. I used to be able to take all of my bounced "Recommended for Removal" Contacts, tag them, and then unsubscribe the whole list with just a few clicks Now I have to go into each one to unsubscribe it? What's that about? That's not helpful at all! I also can't tag my unsubscribes en masse like before. I have to go into each individual contact and tag it. Again, what's that about? Is there a new feature that I'm missing? Or did Constant Contact take a step backwards?
21 Comments
Member
For the Reporting - Bounced; it would be helpful if one of the Actions was to Unsubscribe.
CTCT Employee
Status changed to: New

Hello @NDCgraphics,

Thank you for your feedback on our changes. At Constant Contact we always aim to make the product as user friendly as possible for our customers. I am very sorry that these changes feel more tedious to you and I will be tracking your feedback for you. 

Currently, you can toggle between different views on your bounce screen. Right now you may see a drop down that reads "all bounce types" if you click on this you should be able to choose the bounce category you want. Once you choose the category you will see an option to select and you should be able to export these contacts into a file. Once you have your file you will want to enable advanced email permissions and upload your file of unsubscribed contacts.

Visitor
Please add the option to unsubscribe contacts directly from the review bounced addresses screen. Thank you!
Regular Visitor
On the opened page you need to have under actions radio button the option to unsubscribe. It only makes sense.
Occasional Visitor
Would really make things easier if your site had an option to unsubscribe multiple contacts at once through the bounced section. That way, it could be done all at one rather than going one by one.
Occasional Contributor
It would be really, really great if in addition to having the option to Delete bounced emails in the drop-down under Actions in the Reporting screen, we could also choose to Unsubscribe them so they will never be inadvertently added back in.
Senior Member

Used to be able to Unsubscribe an entire list that may be Blocked or Non-Existent.  You even recommend Unsubscribe to DELETE.  However, it is no longer listed under ACTIONS.

Occasional Visitor
Hello, may you please consider to add in on the contact bounces page an unsubscribe option under the actions drop down please. Unless I am not doing something right the idea of having to go back and forth between Bounce and Contacts to correctly unsubscribe contacts is time consuming. Thank you. Great product, Evan Gillespie
Member

Export then Import unsubscribes is very cumbersome. It adds extra awkward steps. User friendly would be to be able to select the emails as you scroll down and click Unsubscribe (simple and done), versus, select the emails as you scroll down, export those you want to unsubscribe, then import with the "Unsubscribe" button selected. Maybe allow both options if some prefer to take the extra steps, but have the user friendly step too please.

Occasional Visitor
Why is it so difficult to unsubscribe bounces? I have to open a new window to access the contacts while viewing which contacts were bounced. Then go into each contact and unsubscribe them. Why not just have that option in the actions of the bounce section of the campaign?