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re-subscribe bounces

re-subscribe bounces

It would be very helpful for Constant Contact to make it easier for us to re-subscribe those who have been inadvertently taken off our lists for having been "bounced as suspended" when we are contacted by these people who say they still want to be on our lists. I have lost many people over the years this way with no notice from Constant Contact in the way we are given notice when someone "un-subscribes" .

13 Comments
Established Member
You are a great company. But... But you make the process for a customer (whose email is suspended but does get my emails from Outlook) to get 'reinstated' to receive my emails way too convoluted. It should just be a link they click on similar to the link for those who want to resubscribe, to bring them out of the 'suspended' category.
Moderator

Thanks for posting this feedback!

All Star

I am a newer client of Constant Contact, having sent 4 monthly newsletter campaigns. I have had about 4-6 instances of bounced emails due to address being on a blocked global contact list. It is embarrassing and awkward to email contacts asking them to confirm their email addresses after I send campaigns. It is not a professional introduction to our newsletter. It would be great if there were a tool to test newly added contact emails prior to sending a campaign so that the process of re-activating suspended emails does not delay reception of the campaign. This issue has caused me to consider using a different online newsletter service. Thank you for your consideration.

Moderator
Status changed to: Voting Open
 
Occasional Participant
I would like you to send my emails out to all suspended contacts. All of these people specifically signed up for my newsletter in our store on a sign up sheet. Some I noticed used our sign up form on our web site (they received a welcome email) and are now suspended. I totally do not agree with your policy that because they were removed or had problems with other subscriptions from constant contact that they are now suspended on my emails.
Member

To whomever can assist - 

 

We recently hired a new salesmen. In anticipation, it appears we put what we knew would be their email address about a week before they actually started -- and accidentally sent them an email that bounced....as suspended immediately. 

 

I do not understand how they could be suspended before that email was even created - I understand that 'anyone else on the CC database may have tried to email them' but - this person didn't exist at the company before two days ago. So, who could possibly have been emailing them besides myself?

 

They then had a second one bounce yesterday again as suspended - I'd assumed that the "15 day hold" would have taken them off this list but, now I'm concerned that they will continue to be suspended. (It appears that they may be a rehire so there is a chance that I had added them into the system and forgot about it a year ago before taking them out?)

 

This coincides with a problem I've been having for multiple months (from what I understand, an employee at RW Connection tried to fix this in August but I was only just informed it was never fixed) -- two different employees of our own company are marked as suspended, resolutely. So, this makes three. 

 

My question is WHERE can I call and request CC replace them as active contacts, since nothing in the 15 day holds/etc, appears to be working? 

 

Is there away I can whitelist anything from our IP as well? It's frustrating to think new employees won't get the emails that keep them in the loop...

 

The emails are:

 

Steve Boyer - 

Bob Bowman -

Scott Bruck -

 

Please help! Thank you, 

 

Moderator
Status changed to: Voting Open

Thank you for the great feedback @GeneK15.

Member

We maintain our own internal email servers, and it would be very helpful to be able to unsuspend an email address ourselves (that we know was bouncing due to a known technical problem) without having to call support.

Moderator
Status changed to: Voting Open

This is great feedback @VCC_Trainer. Thank you.

Visitor

If we were ever to leave CC THIS would be the reason! And, although I HATE to say it, it is currently a consideration. The Suspended category has cost us loyal patrons, which we cannot afford. Other CC account activity should NOT impact a patron's involvement with any other CC account. CHANGE this policy...please

Occasional Visitor
Your way of blocking addresses that have, at some prior time, having not to do with my account, is objectionable and damaging for me. Too many instances of communicating with these individuals (outside of constant contact) to discover they get all their other emails OK, but do not even receive mine. You really need an updated approach to not do this disservice to those of us who trust and rely on your outreach. I used a competitor of yours, on a trial account, in which nearly 50% of addressees you blocked - received and opened my emails from that server (but don't even receive my emails when I rely on Constant Contact to send to them!)
All Star

I Have no clue where to provide feedback to you folks so I am doing it here.  I have been very disappointed and feel I cannot trust your bounce email system.  Several weeks ago, I had 2 friends report that they did not get an email about a sale we were advertising.  I went to the email list and found they were suspended.  the representative fixed it and they are receiving emails now.  I sent an email earlier today and found that you had classified my email as bounced and suspended.

 

My understanding is that after 2 bounces you no longer send to that email address.  This is eliminating customers from my email list without my permission and hurting my potential sales.  Your bounce list obviously cannot be trusted based on the past 2 examples - therefore what right do you have to suspend someone and not send.  the representative today indicated that the email is not removed from my list but no email is sent to that address.  What's the difference other than I am paying for email addresses you are not sending emails to.  She also indicated that if I know the email is good they would reinstate it.  How would I know this unless someone comes to me and complains they are not receiving the email.  I have over 5000 active users on my list minus the ones you have unilaterally suspended.

 

VERY DISAPPOINTING!

 

 

Occasional Visitor
Under Actions, I would like to have the ability to do a Bulk Unsuspend. Once I find out who is always getting suspended I would like a one time time Unsuspend option. I will then delete them and then I would like to have a Bulk Unsubscribe option. This will help mjavascript:void(0)e to keep my numbers/costs under control. Can do? Ken Scrogan