ConstantContact Survey

ChrisSouth_Africa
Occasional Participant

I am very disappointed that the legacy Constant Contact Survey facility has been replaced by simplistic Survey Page tool with a LOT of missing functionality.

I used the legacy Survey facility successfully for several years.

I can understand the need to have a simplified Survey Page tool in addition to the more sophisticated legacy Survey facility. But why close the legacy Survey facility prematurely?

I really think longstanding loyal customers deserve a proper explanation. 

But by closing the legacy Survey facility is forcing me to move on, has closed done important functionality for me including:

1. Multiple survey pages

2. Skip logic

3. Wide range of question types

4. Editable "thank you" page

5. Display external web page after completing the survey

6. The footer message at the bottom of the Survey page is not editable

7. Several other important features no longer available on the simplistic 

Please can you suggest an alternative online Survey service that offers the kind of Survey facility that ConstantContact used to provide.

 

 

3 REPLIES 3
Zoe_H
Employee

Hello @ChrisSouth_Africa,

 

Thank you so much for your feedback! I do apologize for any inconvenience this has caused. I have submitted all of your feedback and you will be updated of any future improvements. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
ChrisSouth_Africa
Occasional Participant

Unfortunately this does not answer my questions:

1. Please can you explain why the functionality provided by the legacy Survey facility has been worsened instead of improved?

2. Please can you suggest an alternative online Survey service that offers the kind of Survey functionality that Constant Contact used to provide?

 

Hello @ChrisSouth_Africa,

 

We needed to improve the system so that it could work on a mobile device. Skip logic was not mobile responsive and we created our tool based on customer feedback. You can use our integration with SurveyMonkey instead if you would like. Thanks!  


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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