MFA

TraciH304
Participant

 Can we turn off MFA. We share logins within a department so that others can work a project when someone might be out. To have MFA tied to one person's cell is not going to work for us. How can this be turned off?

1 REPLY 1
John_M
Employee

Hello @TraciH304 ,

 

Because this is meant to help curb unapproved account logins, it can be instrumental in your account's security and our ability as a company to get your emails into your contact's inboxes, instead of to their spam. The more we can assure that email is being sent legitimately and not by spammers the better our sending reputation is and the more you can rely on your contacts seeing your emails in their inbox, so at this time there is no way to turn off this security feature.

What can be done is creating additional user roles within your Constant Contact account. That way when they go to login the account they enter their own username and password then their choice of MFA that is tied to their device.  No longer sharing that username login, each person has their own username and password with their own MFA. The steps for creating additional users within the account I have linked here for you. 

 

 

John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar