I would be fantastic if segmentation went a bit deeper. It would be helpful to be able to create segmentation based on types of products purchased on Shopify or even they type of products in the abandoned carts, for example, donation, membership, books on wildlife, children's clothes, safety equipment... etc
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Your abandoned cart email feature is next to worthless. A simple not pad has more features and custimization. There is not option to make text bold, unmderlined or in Italics, there is not way to make text hyperlinked, change the font, color or size. I can not even hit the return key and create a space in the body of my text. What gives you the right to limit me? What gives you the right to decide how long my titles are, or how many characters I can include in the body of my content? If I want to write emails with 1000 word titles, I should be able to. %0 character limit for my headline? 150 character limit for the body of my content? That is f##king stupid (I realized this is going to be posted on a forum so i came back and edited my LANGUAGE). I can not even create anything with this crap. If wanted cookie cutter emails that look just the same as hundreds of others i would not even bother to write and create one in the first place. For a paid service, this is an embarrassment, I could keep going but if constant contact is lazy enough to fail to this miserably, then they are lazy enough to ignore the complaints of a paying customer, one who is seriously considering becoming a former paying customer.
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I've been using Constant Contact for about a month and am pretty disappointed in the service. We paid nearly twice the amount we had been paying to MailChimp, and have had nothing but issues at this point. We were not notified that our first e-mail to our 75,000 subscribers would be under review for 48 hours. The information in the e-mail was extremely time sensitive and at this point has probably cost us several thousand dollars in sales. Combined with the fact that I was told by the account review team that the e-mails would be sent within the next 24 hours and at this point, only one batch has been sent. It does us absolutely no good to have e-mails sent in the middle of the night. The bigger problem though is the Shopify integration and reporting. Comparatively, it is extremely basic. I have been told by Customer Service there is no way for me to choose to auto upload only those customers who have opted into marketing, which means I have to manually update my lists daily. There is also no way for me to track sales from link clicks like we were able to do with MailChimp or to see the overall sales from an e-mail. We have been told I can only track sales from specific Shopify Blocks. I can't add a collection as a block, and with thousands of products on our site, there is no way to add all of the products from a particular promotion without bombarding customers. While customer service is polite enough they don't seem to have any interest in helping me find workarounds for these issues. I have only ever been told "I understand the inconvenience this has caused you. Unfortunately, we don't offer...". Every other platform I have used has at least done their best to try and find solutions. I hope that these issues will be resolved as I become more familiar with the platform, but at this point, I'm extremely disappointed and will be looking elsewhere if I don't see any improvement.
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