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Jarrad_M
Posts: 1,982
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Registered: ‎10-18-2010

Give Me What I Really Want: Best Customer, Best Practice

[ Edited ]

small biz trends.JPG

 

When I walk into my local convenience store,  everyone knows my name and makes me feel welcomed. A simple trip for milk can turn into a 30 minute stop as I chat and catch up with the owners and staff. Of course, the longer I'm in there the more I purchase.

 

The point I'm trying to make is this small mom & pop convenience store and it's owners have formed a relationship with me and because of this, I will be a lifelong customer and referer of their store.

 

I found a great post over at Small Business Trends that understands this. For the full post, check out:

 

Give Me What I Really Want: Best Customer, Best Practice

 

What do you do to reward your loyal customers? What's the story you tell?

 

 

 

Jarrad

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MarketingDoc
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Re: Give Me What I Really Want: Best Customer, Best Practice

Jarrad - Great comments in this post. I posted on my blog last month with a similar spin but using customer-centric marketing as well as for a B2B company. Never forget the "service" in customer service. Let me know what you think.

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Jarrad_M
Posts: 1,982
Topics: 276
Kudos: 234
Solutions: 89
Registered: ‎10-18-2010

Re: Give Me What I Really Want: Best Customer, Best Practice

Hi Mike,

 

Liked your post. It really is all about connecting with the customer if you want to have a successful business. Thanks for your share.

 

Thanks,

Jarrad

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