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Click tracking not working via social sharing

Occasional Visitor

Click tracking not working via social sharing

If contacts access an email via the social sharing link, it appears their activity is not tracked - even though the contact is already in the CC database. Shouldn't ALL clicks 

1 REPLY 1
CTCT Employee

Re: Click tracking not working via social sharing

Hi @RobertE028

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today. 

 

That's a great question. Clicks accessed through the Social Share version of the email aren't tracked as clicks because it is accessed through the social channel and directed to the webpage version of the email. Since the system wouldn't be able to recognize who is accessing the link, the clicks aren't tracked. 

 

Feel free to reach out if you have other questions. Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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