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Does Facebook Social Share still work?

Solution Provider

Does Facebook Social Share still work?

I've followed the instructions at https://knowledgebase.constantcontact.com/articles/knowledgebase/5834-connect-your-social-media-page... to connect a social account to Facebook. I go through all the steps in the pop-up that appears, I see the connection in Facebook in the Business Integrations Settings (Social Share by Constant Contact) is Active and the pages I want to allow management of are selected. I close the pop-up window but the Constant Contact window doesn't show me any connected accounts. I log out and back in just in case that matters. Still no listed Facebook social account.

 

I'm using Google Chrome on Windows 7. I've also tried Firefox.

 

5 REPLIES 5
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CTCT Employee

Re: Does Facebook Social Share still work?

Hey @KACC-NH,

 

Thank you for reaching out to us! I really appreciate you letting us know all that crucial information for troubleshooting purposes. This sounds like something we need to take a much closer look at on our end. Would you mind emailing us your username and the name of the Facebook page your attempting to connect? Social_Support(at)Constantcontact(dot)com. Thank you so much for your time!

 

Desi_B
Community & Social Media Support

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New Member

Re: Does Facebook Social Share still work?

Same problem with me.

 

I did not get how to connect maybe I am noob in tech field or? IDK

Tags (2)
CTCT Employee

Re: Re: Does Facebook Social Share still work?

Hello @user19010,

 

Thank you for reaching out about the trouble you're having connecting Social Share. Can you please email us with the requested information from above so that we can look into this for you?


Amber_L
Community & Social Media Support

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Occasional Contributor

Re: Does Facebook Social Share still work?

Same problem with me! 

Moderator

Re: Does Facebook Social Share still work?

Hi @OficinaDeTextos 

 

I apologize this is happening with your social share as well! However it sounds like your experience may be different from the previous posts in this thread. We have recently come across customers being unable to connect a Facebook page for Social Share. This is happening due to a setting in Facebook's side. They are aware of the issue and working to fix it as quickly as possible. Please keep an eye on our Status Page for any further updates.


Frankie P.
Community & Social Media Support

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