cancel
Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Social media photo cropping

Visitor

Social media photo cropping

Please help! Every time I send a Social Media post, the image is cropped on Facebook inappropriately. For example, on a full length photo it just puts the portion with the chest or backside in the photo on Facebook. How can I stop this from happening?? Please help!
1 REPLY 1
Highlighted
Moderator

Re: Social media photo cropping

Hi @StephanieR71

 

Thank you for reaching out to the Community about your social share posts! This experience with your images is something we are troubleshooting further. We have however noticed in some cases where Facebook posts that have a thumbnail that is too large will cut off, instead of being resized. I took a look at your most recent campaign and could not locate the image used for it's social share post. .e always suggest using an image that is 475x247, this is the size of the crops that Facebook uses. Please let us know if you need any further assistance with this.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.