A calendar view for both sent and scheduled emails would make it much easier to see, especially when you have multiple promotions going at the same time, and dozens of emails going to different groups each week.
I always use your weekend support service as I have no time to do so over the week. Today Stephan helped me with a problem caused by your new format which takes up to much of my AOL screen. In talking with him he told me you are closing down Sat. and Sun. support services. I urge you not not do this. I cannot believe there are not other people like me who need weekend support. Why not have more limited hours but keep Sat. and Sun. service? Please. The weekend support people are always great. Thank you.
LOVE the chat feature in customer support, but today I had to wait about 10 minutes for a rep. Would be great to be given an estimated wait time when placed in the queue, or being told how many are ahead of me.
The new 'Welcome Email' that was added to our account is awesome! What's not as awesome is that the generic Welcome Email was set as 'Active' when it was added to our account. Perhaps it was an oversight that it was not set to inactive? At any rate, it appears we had a customer sign up for our email newletters (awesome!), and they received the generic welcome email...which just looks weird and unprofessional. Not a huge 'oops' as it appears only one person received it, but still a bit embarrasing.
I don't recall seeing any sort of email correspondence from your staff with regard to this new item rolling out. It would have been great to get a 'heads-up' as we have several folks on our staff who contribute to our email management. It took me a few confused minutes to figure out that one of them hadn't taken the intiative and created this.
We're still really happy with our Constant Contact service, and find it effective. If this could be implimented, it would make our lives easier. Thanks!
The tl;dr version: anything Constant Contact creates for clients that can be automated should be set to 'inactive' when it is launched, and the client should be the one to 'activate' the asset.
Currently when using chat, I need to put in my name and chat message -- up to 140 characters -- before I am connected to an agent. If there is trouble connecting to an agent -- like today, when the "connecting" progress dots never completed -- then I lose my data, and I have to re-enter it.
How about connecting first with an agent, then start chatting? This is the way most chats start. The benefits: no learning curve, and no data lost if the chat never connects.
I ended up calling support and they were great.
Constant Contact is terrific. Aware that every campaign is unique, for those of us who don't conduct campaigns frequently, a step by step "recipe" to follow for a basic email campaign might be helpful to some of your Clients. There are over 25 steps and lots of buttons! Maybe you have such a guide and I'm that guy who didn't see it. Thank you for your work.
I have to use go to my pc from my laptop on weekends inorder to use Constant contact and my IBM from work. When I upload contacts from a file to the screen that has the label fields it shows very light grey font. On a lap top ,on go to my pc, its almost impossible to see. I realise grey is a big part of your color scheme but it is very difficult to read needed information
You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers?
I am writing with a complaint that I have voiced many times and seldom have received a reply:
Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages".