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New Idea

A calendar view for both sent and scheduled emails would make it much easier to see, especially when you have multiple promotions going at the same time, and dozens of emails going to different groups each week.

Status: Voting Open

Weekend Service

Status: Voting Open
by All Star on ‎03-20-2016 10:48 AM

I always use your weekend support service as I have no time to do so over the week. Today Stephan helped me with a problem caused by your new format which takes up to much of my AOL screen. In talking with him he told me you are closing down Sat. and Sun. support services. I urge you not not do this. I cannot believe there are not other people like me who need weekend support. Why not have more limited hours but keep Sat. and Sun. service? Please. The weekend support people are always great. Thank you. 

Status: Voting Open

Add estimated wait time to chat service

Status: Voting Open
by AnnG1 on ‎10-27-2016 12:29 PM

LOVE the chat feature in customer support, but today I had to wait about 10 minutes for a rep. Would be great to be given an estimated wait time when placed in the queue, or being told how many are ahead of me.

Status: Voting Open

The new 'Welcome Email' that was added to our account is awesome! What's not as awesome is that the generic Welcome Email was set as 'Active' when it was added to our account. Perhaps it was an oversight that it was not set to inactive? At any rate, it appears we had a customer sign up for our email newletters (awesome!), and they received the generic welcome email...which just looks weird and unprofessional. Not a huge 'oops' as it appears only one person received it, but still a bit embarrasing.

 

I don't recall seeing any sort of email correspondence from your staff with regard to this new item rolling out. It would have been great to get a 'heads-up' as we have several folks on our staff who contribute to our email management. It took me a few confused minutes to figure out that one of them hadn't taken the intiative and created this.

 

We're still really happy with our Constant Contact service, and find it effective. If this could be implimented, it would make our lives easier. Thanks!

 

The tl;dr version: anything Constant Contact creates for clients that can be automated should be set to 'inactive' when it is launched, and the client should be the one to 'activate' the asset. 

Support is Awesome!

Status: Voting Open
by JulieW203 on ‎01-13-2016 04:26 PM

I have had the best luck talking to a support person on the phone. This seems to be faster and more targeted to my specific problem. I have always found the CC support staff to be very knowledgeable and helpful.  

Status: Voting Open

Currently when using chat, I need to put in my name and chat message -- up to 140 characters -- before I am connected to an agent.  If there is trouble connecting to an agent -- like today, when the "connecting" progress dots never completed -- then I lose my data, and I have to re-enter it.

 

How about connecting first with an agent, then start chatting?  This is the way most chats start.  The benefits: no learning curve, and no data lost if the chat never connects.

 

I ended up calling support and they were great.

 

Thanks

Status: Voting Open

Maintenance shut down times

Status: Voting Open
by DoloresV on ‎04-13-2016 09:16 PM
I wish that Constant Contact would consider when they shut down at 11:00pm ET for maintenance......that it is only 8:00pm PT......cutting into our work time.

More basic directions!

Status: Voting Open
by MarkH579 on ‎09-29-2016 04:49 PM

Constant Contact is terrific.  Aware that every campaign is unique, for those of us who don't conduct campaigns frequently, a step by step "recipe" to follow for a basic email campaign might be helpful to some of your Clients.  There are over 25 steps and lots of buttons!  Maybe you have such a guide and I'm that guy who didn't see it.  Thank you for your work.

Status: Voting Open
When you are logged out due to inactivity you are given two options. The first is to say that you are done. The second is for if you'd like to log back in. When you click the option to log back in it takes you to a page where you can fill out a form to request info on something... not to the login page. There is no place to log in on the page it redirects you to. It's very annoying. Please fix.
Status: Voting Open

Where did the support number go ?

Status: Voting Open
by All Star on ‎01-13-2016 01:29 PM

Please put the support number back up at the top of the page! It was so handy having it there front and centre!

Status: Voting Open

I have to use go to my pc from my laptop on weekends inorder to use Constant contact and my IBM from work. When I upload contacts from a file to  the screen that has the label fields it shows very light grey font. On a lap top ,on go to my pc, its almost impossible to see. I realise grey is a big part of your color scheme but it is very difficult to read needed information

Entering a Contact

Status: Closed - No Action
by GailK25 on ‎08-19-2016 11:02 AM

I would like to see the space for email address when adding on a contact be expanded so I can proofread it.  The way it is now, it is so narrow I have to scroll left and right to proof it for typos.

0 Votes

Email Support

Status: Voting Open
by on ‎03-06-2017 09:27 AM

Dear ConstantContact, 

 

You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers?

 

I am writing with a complaint that I have voiced many times and seldom have received a reply:

 

Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages". 

 

Thanks.

Status: Voting Open

HI @DarrellR

Thanks for posting. We have removed Email Support as an option for contacting support. This was in an effort to get you the best answer using the fastest method. I apologize that this change hasn't worked out for you. Have you tried using chat support for help? Phone support is also available. 

 

We do ask that you post any feature requests or feedback here so that we can allow other people to vote on ideas in this forum where our product teams are able to interact with you. It is optional and if you are looking for support you can post in another area here so our support team can jump in.  

 

Thanks again for posting. 

0 Votes

Don't want biz loan emails

Status: Voting Open
by DennisF on ‎03-02-2017 07:03 PM

Don't like getting emails from CC for biz loans...stick  to what you do!

Status: Voting Open
0 Votes

Can't upload new graphics

Status: Closed - Implemented
by KarenR4 on ‎02-28-2017 07:11 PM

When do you anticipate this problem being fixed? 

0 Votes

I had a question about my billng and payment, and LeeAnn (sp?) was extremely helpful and kind over the phone. Thank you for the gret customer experience!

Status: Closed - No Action

So happy to hear this, thanks for posting!

0 Votes

Share link for users

Status: Voting Open
by ConradG71 on ‎11-07-2016 05:49 PM

The share screen option should be available to each person on the account. It would be a great feature for team sharing.

Status: Voting Open
0 Votes

Outage today

Status: Closed - Implemented
by BillV91 on ‎10-21-2016 09:10 AM

We are able to log in....  just can't load our contacts or send an email because the contacts will not load...