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A photo is duplicating itself?

Occasional Participant

A photo is duplicating itself?

 
3 REPLIES 3
Occasional Participant

Re: A photo is duplicating itself?

It looks ok in editor, but in preview & test emails one of the photos shows up twice - tiled or stacked in the same field. I've tried deleting and re-inserting, but it stills duplicates, how do I get rid of the extra photo? 

Occasional Participant

Re: A photo is duplicating itself?

Ok this is crazy. If I delete the photo & leave the field in the editor BLANK - the desired photo shows up correctly in the preview. It's as if there's a "ghost" or invisible photo in the editor.   

CTCT Employee

Re: A photo is duplicating itself?

Hello @JuliG0

 

Thank you for reaching out to the Community! I apologize that you are seeing your photo twice when you inster it into your email campaign only once. So we can take a closer look, please email social_support(at)constantcontact(dot)com your username, the title of the email campaign, a screenshot of the issue, a reference to this post, and information on which email client you are using. 


Zoe_H
Community & Social Media Support

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