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HIDDEN IMAGES APPEARING WHEN SENT BUT NOT IN EDITOR OR PREVIEW

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HIDDEN IMAGES APPEARING WHEN SENT BUT NOT IN EDITOR OR PREVIEW

We have a major problem with an email that needs to go out today and would be very time consuming to recreate.  Basically, when we sent a test email, there are two images that appear in the email that are not visible in the editor or the preview.  So we have no way to delete them since they do not appear anywhere in the editor but they show up in actual sent emails totally ruining our campaign.

 

Please help with any ideas?

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CTCT Employee

Re: HIDDEN IMAGES APPEARING WHEN SENT BUT NOT IN EDITOR OR PREVIEW

Hi @Jo-AnnF

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry you have encountered a problem with your email displaying images that aren't in the editor. I believe I should be able to isolate the problem and hopefully resolve for you as well, I just need a bit more information. I believe you also reached out via Twitter so you can reply to my questions there or you can email social_support(at)constantcontact(dot)com with the name of the email, a screenshot of the images that shouldn't be in the campaign, any other information you think may be helpful, as well as a reference to this post and I will take a look and see what we can do. In the meantime, you can also feel free to reach out to us here.

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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