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HTML in Third Generation Editor

Top Answer
Jared_M
CTCT Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


Highlighted
CTCT Employee

Re: HTML in Third Generation Editor

Hello @LindaB679,

 

I'm sorry the current lack of this feature is such a major concern, but I'll be happy to help you find some ways to get the look you're wanting.  On a full-width keyboard you can hold the 'alt' key and then press 0151 on the keypad along the right of your keyboard.  That generates an em dash ( — ) on most computers.  Alternately, you should be able to find a place online or on your computer where you have that symbol, and be able to copy-paste it, you can even use the one I create above through the keyboard alt-keys.  Please note that not all devices will display that character properly, so you may notice some discrepancies when viewing the actual sent email, depending on the device and program you're viewing it on.  I'll definitely make sure this symbol is on the list of requests for our design team to add to the system for you!


Aaron_H
Community & Social Media Support

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Member

Re: HTML in Third Generation Editor

I need the m-dash, the n-dash, and the right single quote, please and thank you! I'd also really like to have back the ability to do tables so that I can have a row of clickable, linked pictures (think sponsor logos).

 

Thanks!

Melody

CTCT Employee

Re: HTML in Third Generation Editor

Hello @MelodyG9948,

 

Thank you for the feedback! We really appreciate all suggestions and requests to help us serve you better. We will be sure to submit this information to the appropriate teams for you. Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

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All Star

Re: HTML in Third Generation Editor

I just started using the Third Generation Editor today and I miss having a way to quickly look at the HTML code.  For example, I wanted to add in a social button that doesn't currently exist in the 3rd generation (but did in the 2nd gen).  I was trying to figure out what size your other social buttons are, so that I could match mine to what currently exists.  However, without being able to access the HTML, it comes down to guesswork.  Second example, same email: I've got one text box that keeps defaulting to Constantia, even though the design tools should set all the font as Garamond.  Each time I've opened the campaign to make adjustments it defaults back to Constantia (and it's only the one text box).  Being able to view and edit the HTML would be so very helpful.

CTCT Employee

Re: HTML in Third Generation Editor

Hello @LindaA23,

 

Thank you for reaching out to the Community with your feedback.

 

I apologize that the code view is no longer available on the new editor. This is something that we have received a lot of feedback about. I will pass along your feedback as another example of why our customers want this feature. In the meantime I do apologize for any inconvenience. Please let us know if you have additional questions.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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Established Member

Re: HTML in Third Generation Editor

I'm so unhappy that we've lost the ability to edit HTML in the third generation email templates. Please bring this feature back!

 

It is nearly impossible to explain to our internal clients what is going on with an email design when they have technical questions and we can't view or edit the HTML.

 

Please add me to your notification list when HTML is added to third gen templates... I hope it's soon!!!!

Tags (1)
CTCT Employee

Re: HTML in Third Generation Editor

Hi @JHARTFORD

 

Thanks for joining us in the Community.

 

We understand that you would find editing the HTML in your campaigns within the editor helpful. We are still collecting feedback about this request but we want to know why you were looking for this type of access. What changes were you looking to make using HTML? Maybe having more control over formatting or layout? Please let us know and we will be glad to turn your feedback over to the appropriate team.


Brian_H
Community & Social Media Support

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All Star

Re: HTML in Third Generation Editor

Exactly how may YEARS of feedback do you need to collect before something is done? It's very clear that many users are unhappy that the third generation editor is too simplified and the HTML is no longer accessible, so what is the holdup in getting these issues addressed? So very frustrating!

CTCT Employee

Re: HTML in Third Generation Editor

Hello @AAlstad,


I'm very sorry for the frustration that the lack of HTML access is causing.  You're correct, we do have quite a bit of useful feedback regarding HTML editing in the Third Generation Editor, and there's been a number of changes and additions in response to that feedback.  While I do not know the full reasons that the design team has not implemented this yet, I do know that one of their primary concerns is making sure that the product displays good looking emails to all of your recipients.  Many of the uses for HTML that I've seen, simply do not work on some modern devices, or require very intricate coding to keep mobile responsiveness.  If you would like to access HTML coding, there is the option to create a custom code email.

We can add you to the list of general requests to add HTML editing directly to the Third Generation Editor, but if you can share with us your goal for accessing the HTML, we can also file additional feature requests for those specific features, which I believe are likely to get implemented sooner than general HTML access outside of the custom code emails.

 


Aaron_H
Community & Social Media Support

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All Star

Re: HTML in Third Generation Editor

We need access to the HTML for a several reasons:

  1. To tweak it a bit when needed. Example - 12pt font is a bit too small, but 14pt is too big. 48pt is not big enough.
  2. Sometimes the code gets messed up and no matter what you do in the editor, it cannot be fixed. Example - Weird spacing in copy.
  3. We often reuse content and instead of spending the time recreating it, we open the content block, copy the HTML, and paste it into the new email.
  4. To add features that are not available.
  5. To adjust the CSS.