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HTML in Third Generation Editor

Top Answer
CTCT Employee

Hello everyone,


Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.


I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.


Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.




Re: HTML in Third Generation Editor

Please add back in this functionality. You have your fonts setup weird (ex. not 2, 3, 4... but 2, 8, 14 etc.) so it really makes it hard when working a design to function with mobile and desktop, or just match what you actually want the design to be. This has been noted before. I just wanted to add it a +1 (10000) for this feature. 


and yes, we can make custom html emails, but that is a poor solution when you used to have custom html in your previous editor. thanks for adding my name to the list of hopefuls. thanks!

Regular Visitor

Re: HTML in Third Generation Editor

The new editor needs HTML editing available. Period.


Outlook, as always, is a huge issue that you need control over HTML to really deal with.


The last line on this page:


Literally says to edit HTML.


"If you're comfortable using HTML, insert your own breaks to space your content or add a style to automatically include a page break before each table row."

Trusted Contributor

Re: HTML in Third Generation Editor



It's just nuts that this discussion has gone on for so long. Constant Contact needs to provide access to the html code. Just throw up a warning notice about how making changes may introduce coding that is not understood by all email clients, if you feel it is necessary. What are you afraid of really? It's not like we can force you to help us if such a problem is encountered. If we introduce new code and then call for help, you can tell us that you can't help in that situation. Period. The support people always told us that anyway if we wanted to make a change to the code.


Re: HTML in Third Generation Editor

It would be very helpful to have this functionality. I'm relatively new to Constant Contact and was really surprised to learn that it is no longer included in this version of the editor. I have a background in web development, so the fact that one can't edit code is absolutely bizarre. I did some quick research and it seems users have been requesting this for over a year, but the same stock responses are being sent by CC without any idea of whether this feature will ever be reintroduced or not.


Give users a definitive answer either way. It's as simple as "We do not currently have plans to reintroduce HTML editing" or "Yes, we are planning to reintroduce HTML editing and will have it deployed by XX date." Giving the same reply "Your request will be routed to the product team" over and over again for over a year is simply a bad UX. 


I will be moving to  and suggest others to do the same. 

All Star

Re: HTML in Third Generation Editor

Ditto ErieBar's point. HTML access just allows a lot more control & flexibility for end users familiar with using it. I am still using the 2nd generation editor for my campaigns because it has html access.

All Star

Re: Inserting HTML Code

This would be a fantastic feature! I don't want to recreate the wheel, just have some flexibility on some of the text blocks.




Occasional Organizer

Re: Inserting HTML Code

I am not a coder and am not looking to create entire emails using HTML code. HOWEVER, it is extremely useful and time saving to be able to copy the code from a particular block and not having to recreate it.  Copying the entire email is a pain and is more time consuming when all you want to copy is one block. Example: Our sales team is comprised of various people in various places. When they want to send out a deal announcement regarding a recent funding to their referral source contacts, I would create the email in a legacy template, add the funding transaction, the new client logo, deal description, and I have a notepad doc where I keep everyone's "signatures" in html format.  Then at the bottom block I would use the HTML button to delete existing code and add the other person's code and done.  And I would continue to do this until the announcement had been created for each person. This is a HUGE time saver.  Until Constant Contact creates a library specifically for BLOCKS, which will allow users to save and reuse content blocks, I need to continue to use the legacy template. Which is a shame because I do like the new editor, and I thought upgrades were about adding features, not taking them away. The html button in the block edit is feature important enough where I need it on a regular basis. Constant Contact either needs to add an html button to the block edit menu or create a library where the user can save and reuse content blocks.  One or the other.  Would make things cleaner and faster for me anyway then having to copy and recreate. PLEASE PLEASE PLEASE take this into serious consideration.  If Constant Contact ever takes access to the legacy/older templates away, unfortunately, we will have to start looking at other email marketing programs as the sales team continues to grow. 

Tags (1)
Occasional Participant

New editing interface is terrible! How can I...

Hi, fortunately I only saw the interface when i went to update our welcome letter, which is virtually never used. But I hope you will not force this on us! Specific issue: I cannot get my social media icons/links to show up in a row. In my current footer there are 5 icons in a row inside a text block, each linked to the right place. First I tried just copying the block's HTML so as to paste it into a block in the welcome email, but... there is no way I can find to toggle to HTML view! (that's what I really need, in case I want to move other content to a new template in the future). So then I tried placing the 5 icons next to each other so I can re-build the links, and there is no way to do that either! If I put in an image, it makes a new block which is not what I want. AND there is no way to control image size if you're putting it into a text block, unless you fake it out by putting in spaces and then changing the text size. And then the next image makes a new block, so it's useless anyway. So bottom line, the new interface is snazzy looking but gives MUCH less control. I want more, rather than less control! (For example, paragraph spacing options, more control over spacing around images, additional divider lines that are simple lines with variable color, but responsive to screen size. And more.) Please let us know your plans for the new interface. If it's not going to improve and is going to be forced on us, I need to search for an alternative.
All Star

Re: New editing interface is terrible! How can I...

I just "upgraded" to the 3rd generation editor, and I totally agree with this.

In our newsletter, we have a row of 5 quicklinks near the top, which were set up in a 1-row x 5-column table.

There is apparently no way whatsoever in the new editor to do this!!!

After a lot of tweaking, I realized the only way I could do this was to have a 3-column block, followed by a 2-column block. Now the thing is that there is MUCH TOO MUCH SPACE between those 2 blocks! And the text in one of the blocks carries over to a second line, which increases the vertical footprint of section even more! I could theoretically fix this by decreasing the text size from 14 to 13, but to make it look right I'd have to decrease the text in all 5 blocks, which increases the white space even more! And I can't even change it to 13-point, because that's not an option (only 12 or 14)!

I could also possibly fix this by increasing the width of one just of the three blocks, but that doesn't seem possible either. And even though the promo material says something about changing the padding, I can't seem to do that either -- every time I try to grab the edge of a block to change its size, I end up just inadvertently moving around to the wrong place instead!


Re: New editing interface is terrible! How can I...

Hello @TempleAliyah. At this time, the most number of columns that an email created in the third-generation editor can have is three. I can certainly understand how having more columns would be useful when creating a menu bar of quicklinks. At this time, you cannot adjust the padding around a text block but you can adjust the size of the column if you have chosen a two or three-column layout. Here is a link to an article from our Knowledge Base that describes how to adjust the size of a column in the third-generation editor. Hope this helps!

Caitlin M.
Community & Social Media Support

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